General Manager, Operations - Capital Advisory in Phoenix

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Job DescriptionJob Description

General Manager, Operations – Capital Advisory

(Confidential Client | W2 Role | Hybrid or Remote with Travel)

Overview:

We’ve partnered with a rapidly expanding capital advisory firm to identify an accomplished General Manager of Operations to lead and scale the firm’s operational infrastructure. This individual will serve as the key architect behind the systems, teams, and processes that enable a high-volume, transaction-driven platform serving clients across multiple asset classes.

The ideal candidate is an operations-minded executive with deep experience in commercial real estate finance, debt and equity placement, or structured capital markets — someone who thrives on building scalable frameworks that drive speed, accuracy, and client satisfaction across a growing organization.

Key Responsibilities:

• Lead and oversee all operational functions supporting the firm’s nationwide capital advisory business.
• Build, mentor, and manage high-performing teams across transaction management, underwriting support, lender relations, and closing operations.
• Design and implement scalable systems, workflows, and KPIs that enable efficient deal execution and growth.
• Collaborate with senior leadership to align operations with strategic objectives and market expansion initiatives.
• Manage operational risk, compliance, and quality control across all transactions.
• Drive continuous improvement through process innovation, automation, and data-driven performance tracking.
• Serve as a cross-functional leader connecting origination, underwriting, and execution teams to ensure best-in-class client delivery.

Ideal Background:

• 8–12+ years of progressive experience in operations or general management within capital advisory, commercial real estate finance, or related sectors.
• Proven track record scaling a or high-growth operational platform.
• Strong grasp of debt and equity placement processes, underwriting workflows, and capital markets ecosystems.
• Exceptional leadership skills with the ability to inspire accountability and operational excellence.
• Highly analytical and systems-oriented with experience implementing technology solutions and process automation.
• Executive presence, excellent communication skills, and the ability to work effectively with senior leadership and external stakeholders.

Experience:

• Exposure to diverse capital stacks (senior debt, mezzanine, equity, JV equity).
• Familiarity with multiple CRE asset classes (multifamily, industrial, hospitality, self-storage, retail).
• Experience integrating CRM or deal-tracking technology to streamline operations.

Compensation:

Full-time W2 position with a competitive base salary and performance-based incentives tied to operational scale and profitability. Hybrid or remote flexibility with periodic travel for strategic meetings and on-site leadership.

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