French Speaking Customer Service Representative

Job Description

You, the Customer Service Representative will play a crucial role in managing customer interactions, providing efficient solutions, and ensuring a seamless experience. This position in the industrial/manufacturing sector requires a proactive individual with excellent communication skills.\n\nClient Details\n\nThis is an opportunity for you to join a small-sized organisation as a French Speaking Customer Service Representative operating in the industrial/manufacturing sector. The company prides itself on delivering high-quality products and services while maintaining a strong focus on customer satisfaction and operational efficiency.\n\nDescription\n\nRespond promptly to customer inquiries via phone, email, and other communication channels.\nProcess customer orders accurately and ensure timely delivery coordination.\nMaintain detailed records of customer interactions and transactions in the system.\nCollaborate with internal departments to resolve customer issues effectively.\nProvide product information and guidance to customers as needed.\nMonitor customer feedback and escalate concerns to the appropriate teams.\nSupport the team in achieving customer satisfaction and retention goals.\nContribute to the continuous improvement of customer service processes.Profile\n\nA successful French Speaking Customer Service Representative should have:\n\nA background in customer service, preferably within the industrial or manufacturing sectors.\nStrong problem-solving skills and attention to detail.\nProficiency in using customer relationship management (CRM) tools and software.\nExcellent verbal and written communication skills.\nThe ability to work well in a fast-paced environment and handle multiple tasks efficiently.\nA commitment to providing exceptional customer experiences.\nFluency in French.Job Offer\n\nYou will be rewarded with a competitive salary ranging from GBP 30000 to GBP 35000