Flooring Field Service Technician

Job DescriptionJob Description

About Us

Powered by its award-winning technology platform, Interior Logic Group, Inc. is the largest provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times—with our team deeply focused on providing an exceptional customer experience. We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers.

At Interior Logic Group (ILG), we serve major single-family homebuilders spanning 37 states. Our approach combines data-driven insights, cutting-edge technology, and robust supplier relationships to guide homebuyers through the exciting journey of establishing their new homes.
ILG became part of The Blackstone Group's portfolio in April 2021—an entity renowned as the world's largest alternative asset manager, assets under management amounting to $941 billion.

People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities. We invest in our workforce to help them achieve great things both personally and professionally, offering wide-reaching benefits from healthcare support to financial well-being.

Summary

The primary responsibility of the Flooring Field Customer Service Technician will be responsible providing excellent customer service regarding warranty repair or installation of products.

Physical Requirements

• Ability to stand, sit, walk, bend and stoop for 8+ hours. Minor lifting and carrying may be required.

Work Environment

• Work performed at construction jobsites and office.

Skills & Qualifications

Level I:

• High School diploma or general education degree (GED) or 3 years related experience and/or training; or equivalent combination of education and experience
• 1 to 3 years of experience
• Must have valid Driver’s License and vehicle insurance as required by State law
• Experience in one or more trades - Flooring - (tile, carpet, wood, LVP), Countertops

Level II:

• All Qualifications in Level I plus:
• 2 to 5 years of experience
• Flooring: Able to repair and replace tile and wood/LVP
• Good verbal communication skills for customer contact production
• Good organization skills

Level III:

• All Qualifications in Level II plus:
• 5 plus years of experience
• Expert in larger replacements and repairs of multiple products and trades
• Mentoring and training capabilities production

Essential Functions

Level I

• Perform simple repairs and touch-ups following production installation on all trades
• Perform minor installation tasks following/during production process
• Perform simple logistical tasks related to production install
• Other duties as assigned

Level II

• All Functions included in Level I plus:
• Handles builder and homeowner requests as needed
• Initiates claims and oversees the claims process with vendors
• Inspects and diagnoses product and installation issues
• Schedules employee technician and independent contractor base to execute appointments
• Confirmation of completed appointments
• Other duties as assigned

Level III

• All Functions included in Level II plus:
• Performs repairs and replacements of 3 or more materials
• Other duties as assigned

Company DescriptionWe are the leading installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.Company DescriptionWe are the leading installer for select high-value and stylistically important interior finishes, such as flooring, cabinets and countertops, to our homebuilder customers, as well as multi-family, commercial and repair & remodel customers.