Fixed Operations Manager in Albany
Job Description
Otto Cadillac, a leading Cadillac dealership in the Albany, NY Capital Region, is looking for an experienced Fixed Operations Manager to lead our Service and Parts departments.
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If you know GM's warranty systems, certification standards, and what drives CSI and technician productivity in a GM store, we want to talk to you.
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What you'll do:
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• Direct day-to-day operations of the Service and Parts departments to meet or exceed monthly gross profit, retail hours, and CSI targets
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• Manage effective labor rate, technician productivity, and shop capacity to maximize throughput and profitability
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• Oversee warranty administration, parts inventory management, and vendor relationships to control costs and minimize obsolescence
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• Recruit, train, and develop service advisors, technicians, and parts staff; build a strong bench of talent and a positive team culture
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• Monitor and improve customer satisfaction scores and resolve escalated customer concerns
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• Partner with the Sales team to support a seamless handoff from vehicle delivery through the ownership lifecycle
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• Ensure full compliance with GM standards, warranty policies, and state/federal regulations
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• Track and report on key fixed-ops KPIs (CSI, ELR, hours per RO, parts-to-labor ratio, technician efficiency) to dealership leadership
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• Maintain a safe, organized, and well-equipped shop environment
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What you bring:
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• 3-5+ years of experience as a Service Manager, Parts Manager, or Fixed Operations Manager at a franchised new-car dealership
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• General Motors dealer experience strongly — familiarity with GM warranty systems, certification programs, and manufacturer standards is a significant plus
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• A track record of improving CSI scores, technician productivity, and fixed operations gross profit
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• Strong leadership and coaching skills, with experience building and retaining high-performing teams
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• Working knowledge of dealership management systems (Tekion experience a plus)
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• Excellent communication skills and a customer-first mindset
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• Valid driver's license and clean driving record
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• ASE certifications or equivalent manufacturer training a plus, but not required
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What we offer:
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• Compensation is an open conversation — structured around your experience level and depth of GM fixed-operations knowledge
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• Health, dental, and vision insurance
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• 401(k)
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• Paid time off and holidays
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• Employee vehicle purchase and service discounts
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• A supportive leadership team and a real path for growth
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Otto Cadillac is an equal opportunity employer.
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Fixed Operations, Service Management, Parts Management, Automotive Service, Customer Satisfaction (CSI), Warranty Administration, Dealership Management Systems (DMS), Team Leadership, General Motors (GM)
Seniority level\n
Mid-Senior level