Fire & Security Operations Manager – SE London

Fire & Security Operations Manager – South East London - £50,000



Role Overview:

We are seeking an experienced Fire & Security Alarm Operations Manager to oversee the seamless delivery of reactive, remedial, and compliance-based fire safety services, including fire risk actions and minor works. The role involves first-line leadership of a field-based engineering team and coordination with external contractors, ensuring all activities align with contractual service level agreements and company quality standards.



This hybrid position requires a dynamic individual who thrives both in the field and in a structured office environment, with a focus on operational efficiency, health & safety compliance, and customer satisfaction.



Salary Package:



£45,000 - £50,000

Company Car

Bonus to be discussed

Hybrid working



Key Responsibilities:



Oversee and manage day-to-day reactive, remedial, FRA-related, and small works calls, ensuring timely engineer response in line with KPIs.

Track and resolve aged service calls and exceptions, maintaining performance metrics.

Coordinate and manage field-based engineers, subcontractors, and small works teams to ensure consistent quality delivery.

Implement works arising from fire risk assessments and liaise with specialist subcontractors when needed.

Conduct post-inspections to validate service quality and engineering performance.

Collaborate closely with internal teams including Engineering Support, Procurement, Health & Safety, and Business Services.

Enforce and promote health & safety practices across all operational activities.

Provide operational support coverage in the absence of key leadership roles.

Continuously evaluate service workflows and identify opportunities for improvement.

Maintain and review engineer timesheets, escalate operational concerns, and provide ongoing feedback to drive high performance.



Key Interfaces:



Contract and Operations Management

Engineering Leads and Supervisors

Field-based Engineers

Service Desk Administration

Fire Risk Assessment and H&S Teams

External Subcontractors and Vendors



Requirements:



Solid technical understanding of fire alarm systems, door entry, access control, and CCTV.

Prior hands-on experience managing or working alongside engineering teams.

Familiarity with health & safety regulations and standards in a field service environment.

Strong organizational and time management skills.

Proficient in Microsoft Office applications (Outlook, Excel, Word).

Excellent communication, both written and verbal, with the ability to engage at all levels