Field Technician - Monitor Route Tech

Job DescriptionJob Description

MONITOR ROUTE TECHNICIAN

Schedule: Full-time | Start time: 8:00 AM | Some weekends and after-hours availability required

Location: [Tumwater, WA]

About the Role:
We are seeking a reliable and detail-oriented Monitor Route Technician to join our mitigation team. In this role, you will be responsible for monitoring water mitigation projects, ensuring all materials reach dry standards, and maintaining excellent communication with homeowners. You’ll also assist with field demo work when needed.
Key Responsibilities:

• Begin each day by reviewing your assigned schedule and preparing for site visits.
• Call homeowners before departure to provide an Estimated Time of Arrival (ETA).
• Upon arrival at each job site, use moisture meters to check all framing, subfloor, and other affected materials.
• Document all readings, completed work, and equipment placement with detailed photos.
• Once materials have reached dry standard:
  • Remove all drying equipment.
  • Clean and disinfect affected areas, including sweeping and vacuuming.
  • Remove floor protection and containment barriers.
• Review results with the homeowner, confirm dry standards have been met, and explain the next steps toward rebuild.
• Upload all photos to the DASH CRM system, write a job note detailing the day’s work, and create a scope note.
• Provide assistance to the demo crew when the schedule allows or additional help is needed.

Requirements:

• Strong attention to detail and commitment to quality work.
• Excellent communication and customer service skills.
• Ability to work independently and manage a route efficiently.
• Comfortable using moisture meters, hand tools, and cleaning equipment.
• Willingness to work some weekends and respond to after-hours calls.
• Valid driver’s license and clean driving record.

Experience:

• Previous experience in water, fire, or mold mitigation.
• Familiarity with DASH CRM or similar job tracking systems.

Why Join Us:

• Competitive pay based on experience.
• Opportunities for growth and cross-training within the company.
• Supportive team environment that values professionalism and customer satisfaction.

Benefits:

• Full Health Insurance (Medical, Dental, Vision)
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Career Growth Opportunities Within a Platform
• Strong Team Culture & Leadership That Backs You