Field Technician

Job DescriptionJob Description

Department:

Service

Reports To:

Service Manager

Location:

Odessa, Texas

Job Overview

Cisco Equipment Rentals is seeking a highly skilled and motivated Field Technician to provide exceptional service and maintenance for our fleet of heavy equipment. As a Field Technician, you will work directly at customer job sites to diagnose, repair, and maintain equipment, ensuring optimal performance and minimizing downtime. The ideal candidate will have a strong mechanical background, excellent troubleshooting skills, and a commitment to customer satisfaction.

Key Responsibilities

• Equipment Maintenance & Repairs
  • Perform routine and preventative maintenance on a wide range of heavy equipment, including loaders, excavators, and backhoes.
  • Diagnose mechanical, hydraulic, and electrical issues and implement repairs efficiently.
• Customer Support
  • Respond promptly to service requests at customer job sites.
  • Provide clear communication to customers regarding diagnoses, repairs, and maintenance schedules.
  • Ensure customer satisfaction by minimizing equipment downtime.
• Documentation
  • Maintain accurate service records, including repair logs, parts used, and labor time.
  • Provide detailed feedback on equipment performance and potential issues to the Service Manager.
• Safety & Compliance
  • Adhere to all safety protocols and guidelines when working on equipment and job sites.
  • Ensure compliance with company policies, local regulations, and industry standards.
• Collaboration
  • Work closely with the service team to prioritize and schedule fieldwork.
  • Provide feedback on equipment usage and potential improvements to rental operations.

Qualifications

• Education: High school diploma or equivalent required; technical certification in heavy equipment maintenance or mechanics .
• Experience:
  • 2+ years of experience in heavy equipment maintenance and repair.
  • Hands-on experience with brands such as Linkbelt, JCB, Hyundai, Caterpillar, Komatsu, John Deere, or similar equipment.
• Technical Knowledge:
  • Strong understanding of hydraulic, electrical, and mechanical systems.
  • Proficiency with diagnostic tools and repair equipment.
• Skills:
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills to interact with customers and team members.
  • Ability to work independently and manage time effectively.
• Licenses & Certifications:
  • Valid driver’s license required; CDL .
  • Certifications in specific equipment repair (e.g., ASE, OEM certifications) are a plus.

Physical Requirements

• Ability to work in outdoor environments, including inclement weather.
• Capability to lift and move heavy parts and tools (up to 75 lbs.).
• Willingness to travel within the assigned territory and occasionally work extended hours & overnight

What We Offer

• Competitive hourly wages with opportunities for overtime.
• Comprehensive benefits package, including health, dental, vision, and retirement plans.
• Company-provided tools and equipment for fieldwork.
• Ongoing training and development opportunities.

Join Our Team

At Cisco Equipment Rentals, we take pride in providing top-notch service to our customers. If you are a skilled technician with a passion for heavy equipment and a commitment to excellence, we encourage you to apply.

Updated Key Requirement

Must have a complete set of tools required for the job, including tools up to a 1/2-inch socket. Specialized and oversized tools, laptops, and proprietary diagnostic tools will be provided by the company.