Field Technical Service Engineer

Job DescriptionJob Description

Sloan's Plumbing Technical Representative works with the sales team as the key technical advisor and product advocate to assure complete customer satisfaction throughout all stages of the sales process. You will become the go to person for Sloan product application and provide unbiased implementation of company policies and procedures. You will be the primary technical resource for the field sales force and responsible for site assessments, product selection, installation oversight, and product training.

What you will do:

• Complete job site assessments on projects that include analyzing the upstream conditions (i.e. water pressures, water supply pipe sizes, PRV presence, water quality, etc.), fixture and valve manufacturers, and conditions and downstream conditions (i.e. pipe line conditions). Interprets customers' needs and makes recommendations on plumbing system improvements, product selection and tests solution in one or two fixtures or restrooms before converting entire building. Travels to project sites to perform start-up, integration and training services.
• Perform on-site field investigations and troubleshooting to resolve any product issues. Captures and analyzes field data for Engineering / Manufacturing review in order to mitigate product failures, initiate corrective actions and aid in new product development and/or product improvements. Handles overflow calls for Technical Support when not in the field.
• Provides direction and support to the Sloan Service Network during new product launches at customer facilities.
• Perform product training seminars at customer locations for maintenance personnel, plumbing organizations, manufacturer's reps, contractors and other stakeholders. Training to focus on maintenance, repair, operation and troubleshooting of Sloan products, amidst a variety of commercial operating systems.

Document and deliver best practices for diagnostic and repair procedures.

What we are looking for:

• 5+ Years experience n troubleshooting methods and field quality assessments.
• Ability to interpret maintenance manuals, schematics and wiring diagrams to install, disassemble, assemble and repair Sloan products.
• General knowledge of plumbing controls systems
• Strong knowledge and understanding of service and installation processes
• Ability to read and interpret plumbing system drawings
• Ability to travel up to 50% (travel is primarily day trips)

Company DescriptionSloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water- efficient products including flush valves, electronic faucets, soap dispensing and sink systems for commercial, industrial and institutional markets worldwide.Company DescriptionSloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water- efficient products including flush valves, electronic faucets, soap dispensing and sink systems for commercial, industrial and institutional markets worldwide.