Field Systems Engineer

Job DescriptionJob Description

Job Title: Field Systems Engineer – IT Infrastructure & Client Services

Overview:

Robert Half is seeking a tech-savvy, solutions-oriented Field Systems Engineer who thrives in client-facing environments and enjoys building strong, long-term relationships through technical excellence. This role offers a unique mix of on-site support, systems engineering, and strategic consulting in a managed services environment. You'll be guiding clients through infrastructure modernization, cybersecurity enhancement, and cloud transformation.

What You'll Do:

• Act as the primary technical contact for a portfolio of business clients, managing all aspects of their IT systems.
• Architect, configure, and support a range of systems including servers, network gear, firewalls, and data protection tools.
• Plan and execute server transitions, network refreshes, and virtualization rollouts using Hyper-V or VMware.
• Deploy and manage cloud platforms like Microsoft 365, Azure, and SharePoint.
• Offer advanced troubleshooting for escalated service tickets beyond the helpdesk or remote operations center.
• Conduct regular system audits, performance assessments, and preventive maintenance tasks.
• Recommend and implement security solutions, including MFA, EDR, and compliance support across HIPAA, PCI, and other frameworks.
• Participate in technical planning sessions with client stakeholders to align IT strategy with business goals.
• Contribute to internal process improvements and stay on top of evolving tech stacks and industry best practices.

What You Bring:

• Minimum of 4 years supporting business IT environments, ideally within a service provider or consulting setting.
• Strong expertise in the following areas:
• Windows Server/Desktop OS (2019 and newer)
• Microsoft 365 ecosystem, Azure services, and SharePoint
• Firewall administration and network architecture (VLANs, VPNs, Cisco/Meraki)
• Data protection systems like Veeam, Datto, or similar
• Endpoint protection platforms (SentinelOne, Defender for Endpoint, CrowdStrike, etc.)
• Virtualization skills with platforms like VMware or Hyper-V.
• Familiarity with IT service frameworks (ITIL/ITSM) and practical experience in change/incident workflows.
• Hands-on use of tools such as Meraki, DUO, StarWind, Supermicro hardware, and backup solutions.
• Strong written and verbal communication abilities, along with a sharp attention to detail.
• A team-first mindset with a customer-focused approach to problem-solving.

Bonus Points For:

• Professional certifications such as: Azure Admin Associate, CompTIA Security+, Microsoft MCSA, VMware VCP, or Cisco/Meraki credentials.
• Experience guiding clients through compliance initiatives (CMMC, NIST, HIPAA, PCI, etc.).
• Exposure to IT leadership roles on small- to medium-sized implementation projects involving both cloud and on-prem technologies.
• ITIL Foundation or similar service management certification.