Field Support Engineer

Job DescriptionJob Description

Mandatory Skills: Desktop Support .

Experience: 5-8 Years .

Roles and responsibility:

• Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).

• Proactively and consistently communicate with clients and colleagues

• Accurately and promptly record all-time in our ticketing system

• Proactively manage ticket queue

• Ensure all ticket notes and statuses are up to date

• Troubleshoot end-user technical issues and document all steps up through resolution

• Effectively multi-task to manage workload

• Collaborate on the improvement of operational effectiveness

• Document, take ownership of, and escalate issues

• Meet individual and team SLA targets