Field Supervisor in Concord

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Job DescriptionJob Description

Job Summary

• General supervision of all client sites and acting as company representative directly under the CEO and Operations Manager.

General Accountabilities

• Manages all emergency responses during shift
• Personally stands vacant posts when necessary to ensure contracted coverage is provided
• Utilizes Company provided Smartphone or Tablet to write reports of daily activities and irregularities
• Calls police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
• Comprehends, applies and documents positive reinforcement, coaching, and progressive discipline as appropriate
• Conduct supervision and training to new staff as needed or as instructed
• Patrols premises of all assigned client sites to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
• Field supervisor must be able to adjust to all types of scenarios in the field
• Warns persons of rule infractions or violations, and contacts the proper authorities when compliance is refused.
• Take directions from management and execute the task in the field as instructed
• Thoroughly understand post orders and duties to successfully train or re-train security guard staff
• Responsible for recording all call-offs, and communicate the info to the Scheduling Manager
• Meets with management and client representatives to review status and address perceived problems
• *The company reserves the right to add or change duties at any time.

Physical and Mental Functions

• Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet);
• Ability to drive a motor vehicle for long periods of time.
• Climb stairs, ramps, or ladders occasionally during shift;
• Occasionally bend/twist at waist/knees/neck to perform various duties;
• Occasionally lift or carry up to 40 pounds;
• Run as needed;
• Constant use of both hands and arms in reaching/handling/grasping while using phone, notepad, writing reports, and other administrative tasks;
• Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination;
• Work in various environments including adverse outdoor conditions such as cold, rain or heat;
• Constant mental alertness and attention to detail required while setting priorities and following up on assignments.

Job Qualifications & Requirements

• Education: High school diploma or equivalent
• Experience: 1-2 years of related experience
• Licenses/Certifications: Security guard license from state
• Must have a clean DMV record
• Must possess effective written, customer service, and oral communication skills
• Effectual interpersonal skills across all levels of personnel and the general public in a professional manner; must be able to use initiative and independent judgment within established guidelines
• Must be able to read and understand all operating procedures and instructions
• As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
• As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
• Remain flexible to ever changing environments; adapt well to different situations including crisis situations at a client site
• Intermediate computer skills to utilize innovative, wireless technology at client specific sites;
• Ability to maintain satisfactory attendance and punctuality standard
• Neat and professional appearance;
• Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones;
• Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

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