Field Supervisor
Job DescriptionJob Description
Job Summary
- General supervision of all client sites and acting as company representative directly under the CEO and Operations Manager.
General Accountabilities
- Manages all emergency responses during shift
- Personally stands vacant posts when necessary to ensure contracted coverage is provided
- Utilizes Company provided Smartphone or Tablet to write reports of daily activities and irregularities
- Calls police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
- Comprehends, applies and documents positive reinforcement, coaching, and progressive discipline as appropriate
- Conduct supervision and training to new staff as needed or as instructed
- Patrols premises of all assigned client sites to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Field supervisor must be able to adjust to all types of scenarios in the field
- Warns persons of rule infractions or violations, and contacts the proper authorities when compliance is refused.
- Take directions from management and execute the task in the field as instructed
- Thoroughly understand post orders and duties to successfully train or re-train security guard staff
- Responsible for recording all call-offs, and communicate the info to the Scheduling Manager
- Meets with management and client representatives to review status and address perceived problems
- *The company reserves the right to add or change duties at any time.
Physical and Mental Functions
- Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet);
- Ability to drive a motor vehicle for long periods of time.
- Climb stairs, ramps, or ladders occasionally during shift;
- Occasionally bend/twist at waist/knees/neck to perform various duties;
- Occasionally lift or carry up to 40 pounds;
- Run as needed;
- Constant use of both hands and arms in reaching/handling/grasping while using phone, notepad, writing reports, and other administrative tasks;
- Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination;
- Work in various environments including adverse outdoor conditions such as cold, rain or heat;
- Constant mental alertness and attention to detail required while setting priorities and following up on assignments.
Job Qualifications & Requirements
- Education: High school diploma or equivalent
- Experience: 1-2 years of related experience
- Licenses/Certifications: Security guard license from state
- Must have a clean DMV record
- Must possess effective written, customer service, and oral communication skills
- Effectual interpersonal skills across all levels of personnel and the general public in a professional manner; must be able to use initiative and independent judgment within established guidelines
- Must be able to read and understand all operating procedures and instructions
- As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
- As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
- Remain flexible to ever changing environments; adapt well to different situations including crisis situations at a client site
- Intermediate computer skills to utilize innovative, wireless technology at client specific sites;
- Ability to maintain satisfactory attendance and punctuality standard
- Neat and professional appearance;
- Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones;
- Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)