Field Services Technician

Job DescriptionJob Description

Senior Field Services Technician, 25% partially remote

Field Services Technician – Communications Systems

This role combines remote work with on-site client support (75% going to client sites in the local area, 25% work from home).

We are seeking a skilled Field Services Technician to support the installation, configuration, maintenance, and servicing of communications systems, servers, workstations, and related electronic equipment. This role combines remote work with on-site client support.

Responsibilities

• Troubleshoot, repair, and resolve operational issues in coordination with the Network Operations Center, escalating as necessary.

• Provide on-call coverage during evenings and weekends.

• Conduct preventive maintenance, including inspections, cleaning, and repairs of workstations, servers, and communications equipment.

• Support deployment, relocation, and upgrades of PSAP sites within the Next Gen 911 system.

• Coordinate with subcontractors and participate in construction meetings with contractors and customer representatives.

• Prepare Statements of Work and cost estimates for deployment and move activities.

• Lead on-site technical efforts and oversee subcontractor personnel during installations.

• Install, configure, and test electronic equipment (e.g., routers/switches, managed PDUs, Windows workstations, IP telephones, IP-to-serial converters) following established procedures.

• Provide accurate and timely project updates to management and customers.

• Track work and preventive maintenance activities in the web-based ticketing system.

• Manage inventory and maintain spare equipment stock.

• Participate in special projects as assigned.

Qualifications

• Associate degree in a technical field (networking, IT, or related discipline), or equivalent combination of education, certifications, and experience.

• 3–5 years of experience installing, configuring, and testing IP networking systems.

• Knowledge of Windows, Linux, server virtualization, and Cisco routing/switching .

It is the policy of GCR to provide equal opportunity to all qualified applicants and employees without regard to , , , sex, , , , , protected veteran or disabled status, or genetic information. GCR is an Equal Opportunity/Affirmative Action Employer and embraces in our employee population.

Company DescriptionGCR is a technical recruiting firm. We specialize in contract, contract to hire, and permanent staffing solutions across a variety of industries including, Information Technology, Commercial, Automotive, Semiconductor, Medical Device, Pharmaceutical, Manufacturing, and Defense.Company DescriptionGCR is a technical recruiting firm. We specialize in contract, contract to hire, and permanent staffing solutions across a variety of industries including, Information Technology, Commercial, Automotive, Semiconductor, Medical Device, Pharmaceutical, Manufacturing, and Defense.