Field Services Engineer in Lake Forest

Job Description

Job Description: Field Service Engineer (FSE) - Computed Tomography (CT) Diagnostic Imaging

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Position Overview: The Customer Service Engineer (CSE) is an adept technical service professional dedicated to servicing AIS customer’s CT diagnostic imaging equipment. This role requires a proactive approach in delivering technical solutions, fostering strong customer relationships, and maintaining the impeccable functioning of CT imaging equipment.

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Key Responsibilities:

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• Technical Account Management:

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• Proactively perform Preventative Maintenance on designated CT imaging equipment.

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• Diagnose, repair, and ensure functional system inspections.

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• Document parts and sub-components to facilitate alternative sourcing.

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• Maintain service logs and generate internal service reports.

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• Customer Engagement:

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• Engage in daily communications with customers, ensuring thorough follow-up and high levels of satisfaction.

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• Handle service delivery issues, conducting root cause analysis for effective problem-solving.

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• Collaborate with and local teams for seamless service delivery.

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• Business Development:

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• Spot and engage in hidden growth opportunities and sales initiatives such as contract renewals.

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• Contribute to the promotion and implementation of AIS growth programs.

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Qualifications & Skills:

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• Hands-on experience with Toshiba CT and other OEM CTs ().

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• Proficiency in diagnosing and repairing CT diagnostic imaging equipment.

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• Strong analytical, technical, and communication skills.

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• Experience in managing customer concerns professionally.

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• Familiarity with Microsoft products and online applications.

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• Exceptional interpersonal and teamwork skills.

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Educational & Experience Requirements:

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• Associates Degree in Electronics Engineering or equivalent; Bachelor’s degree ().

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• 4+ years in servicing CT diagnostic imaging equipment OR 10 years of relevant experience.

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• Experience with telecommunication, DICOM, and networking systems (advantageous).

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Travel & Other Requirements:

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• Travel: 30% - 60% including potential overnight and weekend trips.

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• 24x7 availability on phone or pager; rotating on-call duty.

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• Valid driver’s license with a clean record.

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• Ability to carry/pull equipment up to 100 lbs (assistance provided over 50 lbs) and manage up to 40 lbs of test/tool equipment.

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• Physical agility with frequent bends, stoops, and the ability to work in unique positions. Occasional ladder or scaffolding work might be required.

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• Potential exposure to healthcare environment risks.

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Employment Type: Full-time

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Compensation: $60,000.00 to $110,000.00 per year