Field Services Engineer
Job DescriptionJob Description
FIELD SERVICE ENGINEER
Location: Greensboro, North Carolina, United States
This Field Service Engineer will support a Xeikon Single Pass Inkjet press for the corrugated market. We are looking for a Field Service Engineer who is a key player in delivering outstanding technical support to our valued customers. Focused on diagnosing and resolving hardware and software issues, the Field Service Engineer ensures peak performance of Xeikon products through meticulous on-site maintenance. Repair and collaborative problem-solving. This role demands not only a strong technical background but also excellent time management skills for efficient service delivery. Additionally, the position involves adept administration to maintain accurate service records and documentation.
Ideal Candidate
Knowledge of industrial inkjet technology and prepress
Machine installation till full acceptance
Independent worker
Physically able to do the job of major equipment installation
Candidates with demonstrated equipment experience from companies including HP, EFI, Barberan, Fujifilm, AGFA, Konica, Minolta, Canon
Major Areas of Accountability
Technical Support
Machine Installation until full acceptance of the production line with support of HQ
Support ramp-up production and train operators
Keep Technical Support and the team updated on current customer interventions
Maintain effective part management, including handling Part Returns.
Customer Experience
Proactively communicate with customers regarding service issues and promptly address their concerns.
Collaborate closely with customers to understand their technical needs and challenges.
Ensure punctuality and leave the site in a better condition than upon arrival.
Administration
Provide detailed activity logs on troubleshooting resolutions
Ensure timecards are accurate and entered daily
Follow training and self-development growth goals towards an Expert Print Consultant and trainer for Basic Operator and Maintenance
Continued self-based training
Complete all necessary Litmos classes before due dates.
Participate in training programs in various locations, including HQ in Belgium to enhance technical skills.
Expenses
Book travel as early as possible to secure the best rates for flights, hotels, and car rentals.
Ensure all expenses are submitted the following Monday of travel
Additional Responsibilities
All other duties as assigned by management.
Position Requirements
High School diploma or GED required; associate or bachelors degree and/or equivalent experience.
Prior experience in break/fix, electrical/mechanical repair .
Mainly supporting 1 site in Greensboro, but ability to travel both domestically and internationally, by car and plane.
Valid Driver's License required.
Excellent judgment, discretion, and problem-solving skills.
Customer service-oriented with the ability to remain calm and professional in stressful situations.
Detail-oriented with the ability to work effectively under pressure while meeting deadlines.
Proficient in Internet software, E-mail, Microsoft Excel, and Word.
Knowledge of the Industrial inkjet technology and pre-press is a plus.
Ability to lift and/or move various weights, including up to 50 pounds.
Willingness and availability to work occasionally various hours, including weekends.
Ability to work independently without direct supervision
Need to be both physically fit for long distances and working with large machinery, and agile for navigating tight spaces
SKILLS AND CERTIFICATIONS
Machine installation
Industrial inkjet and/or prepress technology
Technical Support
Security Clearance Required: No
Visa Candidate Considered: No
COMPENSATION
Full-time position
Benefits - Full
Relocation Assistance Available - No
Commission Compensation - No
Bonus Eligible - No
Overtime Eligible - No
Interview Travel Reimbursed - No
CANDIDATE DETAILS
2+ to 5 years experience
Seniority Level - Associate
Management Experience Required - No
Minimum Education - Associate's Degree
Willingness to Travel - Occasionally