Field Service Technician, SPD

Job DescriptionJob Description

Join a team that improves patient outcomes, through innovative and flexible solutions to the acute care market! When you work for Skytron, you get so much more than a job, including:

• Comprehensive benefits, beginning on day one
• Annual Pool Bonus
• Paid vacation, personal days, and holidays
• 401(k) and Profit sharing
• Tuition reimbursement program
• Family-owned and operated business

As a Field Service Technician, you will:

• Install Skytron sterile processing equipment (sterilizers, ultrasonics, washers, and cart washers) according to manufacturer specifications
• Inspect and test malfunctioning sterile processing equipment, using appropriate test and analysis instruments
• Disassemble malfunctioning equipment, repairing or replacing defective components and electrical parts
• Coordinate with site personnel and external contractors to verify project site readiness for equipment installations, including: facility utility requirements, product delivery, and safe movement of materials to the designated worksite
• Maintain regular, timely communications with customers and key stakeholders regarding the status of installation projects, customer issues, and equipment issues
• Perform remote service and diagnostics by phone, email, and video conferencing, to resolve external customer equipment issues; initiating escalation where appropriate
• Maintain factory certification and proficiency on all servicing product lines
• Generate revenue growth by offering solutions aligned with the service portfolio
• Complete service-related administrative duties in a thorough and timely manner, including: service work orders, expense reports, preventative maintenance and installation documentation, site and service documentation, and other related paperwork
• Travel up to 75 percent of the time

For success in this role, you will:

• Capably handle required administrative functions
• Verify work to ensure accurate results
• Follow work instructions, procedures, safety guidelines, and company policies
• Meet productivity standards, deadlines, and project schedules
• Communicate effectively with various levels of employees and customers, both verbally and in writing
• Be internally motivated and work well with minimal supervision
• Be flexible in working hours, including mandatory overtime on short notice and/or weekends, as needed
• Devise workable solutions or consult with secondary resources to devise solutions
• Maintain a good driving record and valid driver's license
• Be subject to background checks and credentialing
• Have a HS Diploma or equivalent. An Associate's degree in fluid dynamics, electronics, or an equivalent combination of education and experience in electronics related field is strongly
• Have previous experience and demonstrated success executing projects with defined milestones
• Be able to interpret schematics and site drawings, without assistance
• Possess a working knowledge of hydraulic and AC/DC electrical systems, functions, and uses
• Have previous mechanical, diagnostic, and troubleshooting experience
• Understand and apply pneumatic, plumbing, mechanical, and electrical theory to install, diagnose, and repair SPD equipment
• Possess 3-5 years of experience working in a sterile processing environment, combined with prior technical work-related experience (Strongly )
• Possess 3-5 years of experience installing and/or repairing HVAC systems (Strongly )

If you need assistance with any aspect of the application process or would like to request a paper application, please contact Skytron's Human Resources Department at 800.759.8766.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to , , , , , , , status, protected veteran status, or any other characteristic protected by law.