Field Service Technician in Kitty Hawk

Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.

We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.

Job DescriptionJob DescriptionSalary: $20-$25/hour BOE

Field Service Technician | Ripple Fiber

We are seeking Field Service Technicians to join our growing team in Outer Banks, NC.

About Ripple Fiber

At Ripple Fiber, we deliver more than high-speed internet. Were creating a ripple effect by producing opportunities and brighter futures for the of the communities we serve. Join Americas most innovative, industry-leading fiber internet company, and help shape the future.

We believe the biggest wave starts as a ripple.

About our culture

We are a dynamic, fast-growing, and innovative company driven by ambitious self-starters with entrepreneurial mindsets. Our fast-paced environment fosters creativity, collaboration, and initiative. We are people-centric, placing strong emphasis on employee experience, career growth, and professional development.

About the role

The Field Service Technician is responsible for the installation, maintenance, and repair of Ripple Fiber equipment in accordance with customer requirements, and company standards. Field Service Technicians are also responsible for ensuring that customers receive the highest level of customer service.

Responsibilities:

• Managing all last mile (Drop and in home and business networks) and the Access and in home and or business equipment.
• Fault Finding to resolve complaints.
• Create and maintain network documentation.
• Using monitoring network performance tools to troubleshoot problem areas.
• Assist with escalations (2nd Line support) to resolve end user issues.
• Configuring maintaining, troubleshooting, and installing Broadband services such as Wi-Fi Routers and smart home devices.

• Routing of a Fiber Optic drop cable from a termination box to a routers location.
• In-Home and business network to connect clients.
• Assist customers in connecting their home devices to the Ripple Fiber network.
• Install and troubleshoot internet both indoors and outdoors.
• Educate customers on the features and functionality of services provided.
• Verify all services are operational and demonstrate them to customers.
• Perform installations in various environments including attics, basements, and crawl spaces.
• Work outside in all weather conditions.
• Drive a company vehicle and maintain a clean driving record

Skills Required

• Must have a valid state drivers license and safe driving record.
• Ability to operate hand tools and handheld mobile devices.
• Experience working in customer service, construction, electrical, technical or related field is a plus.
• Clean driving record.
  
• Work a flexible schedule, including evenings and weekends.
• Identify wire and cable colors.
• Qualify on pre-employment assessments.
• Be available for overtime, emergency call outs and holiday work.

Physical Demands

• Lift and move up-to 60 lbs. some of our ladders weigh 50-60 lbs.
• At times work in small spaces or lofts (up to 28 ft.).
  
• Must meet ladder safety weight requirements (maximum 275 lbs. including gear) in accordance with OSHA standards.

We offer competitive pay, comprehensive health benefits, 401(k) with company match, and a supportive work environment where innovation and teamwork thrive. If youre passionate about making a difference and being part of a community-focused company, Ripple Fiber is the place for you.

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their , such as , , , , and expression, , or . All employment decisions shall be made without regard to , , creed, , , sex, , ancestry, status, veteran status, , or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.