Field Service Technician I

Job DescriptionJob Description

Position Summary: Responsible as technical resource for customers and factories trouble shooting problems in the field and providing factory start-ups and generally works independently. All aspects of providing technical support and problem solving for customers, factories and outside sales personnel.

Position Responsibilities:

• Perform start-ups and service support for lighting control manufacturers, including but not limited to system activation, troubleshooting, and repairs.
• Identify and implement solutions to technical issues encountered on-site related to lighting control systems.
• Program and test control systems in the field to ensure functionality and performance meet project specifications.
• Conduct on-site investigations and analyze system performance to identify root causes of malfunctions or inefficiencies.
• Make necessary corrections or direct installation teams to resolve issues in the field.
• Perform other related duties as assigned by the manager.

Essential Skills:

Technical Knowledge & Experience

• 2–3 years of experience working with electrical or low-voltage systems
• Knowledge of low-voltage systems and basic logic programming
• Basic understanding of electrical power systems
• Familiarity with fundamental networking principles
• Ability to read and interpret building plans and control system drawings
• Proficiency in Microsoft Word, Excel, and Outlook

Analytical & Problem-Solving Skills

• Strong analytical thinking and reasoning skills to evaluate alternative solutions
• Ability to assess the implications of new information for effective problem-solving and decision-making

Communication & Interpersonal Skills

• Excellent verbal and written communication skills
• Strong multitasking abilities and ability to make sound decisions under pressure

Other Requirements

• Willingness and ability to travel extensively
• Must hold a valid driver’s license
• Must maintain auto insurance with a minimum coverage of $100,000/$300,000 for injury/accident