Field Service Technician

Job DescriptionJob DescriptionPosition Overview
We are seeking a Field Service Technician to support restaurant and hospitality operations by installing, maintaining, and supporting critical technology systems. This role is hands-on, focused on point-of-sale (POS) systems, networking equipment, and business applications that power day-to-day operations. The ideal candidate enjoys field work, problem-solving, and partnering with teams to deliver seamless guest and employee experiences.

Key Responsibilities
System Installation & Maintenance

• Install, configure, and maintain POS systems (Toast, RTS, Heartland) and peripherals (printers, cash drawers, handheld devices).
• Deploy and support kitchen display systems (KDS), call connect systems, and service screens.
• Set up new locations and support system rollouts.

Networking & Infrastructure

• Support configuration and troubleshooting of routers, switches, VLANs, Datto devices
• Assist with connectivity and communication across ISP, local network, and devices (escalating to network team when needed).

Software & Application Support

• Update, maintain, and support software platforms including R365 (scheduler, invoicing, inventory), OpenTable (setup, user management), and PopMenu.
• Support end-user access, permissions, and integrations.
• Assist with system audits, updates, and proactive fixes.

Training & Support

• Provide training to managers and staff on POS, software, and hardware.
• Help teams understand system communication between network, ISP, and local devices.
• Deliver responsive on-site and remote support for technical issues.

Preventive Maintenance & Audits

• Conduct site visits to identify issues and perform proactive maintenance.
• Audit technology as part of store walk-throughs (TVs, monitors, screens, network equipment, POS).
• Maintain accurate device/asset tracking and assist with device rollouts.

Collaboration & Documentation

• Partner with Operations and Corporate Systems teams to meet project deadlines.
• Log service tickets, project work, and resolutions.
• Support special projects assigned by leadership.

Qualifications
Required

• 13 years of experience in field service, IT support, or hospitality systems.
• Working knowledge of POS systems, routers, Datto, NTB/camera systems, and networking basics.
• Strong troubleshooting skills for hardware, software, and connectivity issues.
• Excellent communication, teamwork, and customer service mindset.
• Ability to multitask and stay detail-oriented while managing multiple projects.
• Valid drivers license and ability to travel to multiple sites.
• Ability to lift/install equipment up to 50-lbs and perform cabling/rack work

• Experience in restaurant/hospitality environments and workflows.
• Familiarity with R365, Toast, RTS, Heartland, OpenTable, and PopMenu.
• Experience with ticketing systems and asset tracking tools.
• Awareness of inventory and scheduling workflows in restaurant systems.

Work Expectations

• Primarily on-site (River Oaks office + field locations).
• 10-hour shifts, TuesdaySaturday, 10am7pm (Days and hours are based on business/project needs; occasional nights/weekends may be required with advanced notice)
• Travel reimbursement provided.