Field Service Technician

Job DescriptionJob Description

About the Role

The Field Service Technician (Territory Account Specialist) is responsible for managing Diversey’s institutional business operations within an assigned territory. This role plays a critical part in installing, maintaining, and repairing chemical dispensing systems and leased dish machines at customer sites. The position ensures seamless service delivery while building strong customer relationships and upholding Diversey’s value proposition.

The ideal candidate is customer-focused, self-motivated, and technically skilled, capable of working independently while meeting service deadlines. You will also leverage modern tools for communication, reporting, and auditing to ensure operational excellence.

Key Responsibilities

• Deliver exceptional customer service by supporting Diversey’s cleaning and sanitation programs.

• Build and maintain strong, long-term relationships across all customer levels (end users, supervisors, and managers).

• Install equipment in line with Standard Operating Procedures (SOPs).

• Perform regular site visits to monitor program performance and customer satisfaction.

• Ensure customer equipment remains in optimal working condition.

• Provide training to customers on equipment usage, cleaning processes, products, and Safety Data Sheets (SDS).

• Support inventory management by monitoring levels, assisting in order placement, and ensuring compliance.

• Diagnose and troubleshoot technical issues with equipment and system performance.

• Maintain adequate vehicle and storage inventory to support service operations.

• Prioritize and execute equipment repairs, including leased dish machines, per Service Level Agreements (SLAs).

• Accurately complete service, installation, survey, and visit reports in Salesforce FSL and customer systems.

• Carry out administrative tasks such as timesheet submissions, part/equipment order follow-up, cost allocation, and weekly service planning.

• Act as the voice of the customer, addressing concerns and ensuring satisfaction.

• Uphold company EHS policies and promote a culture of safety.

Required Qualifications

• High school diploma or equivalent.

• 1+ year field service experience, including maintenance of industrial equipment and mechanical troubleshooting.

• 1+ year experience selling cleaning solutions or equipment in hospitality or food service industries.

• Flexibility to respond to emergency business needs (evenings, nights, weekends, holidays).

• Proficiency with Microsoft Office (Word, Excel), SharePoint, PowerApps, email, and mobile apps.

• Valid U.S. driver’s license with a clean record; ability to drive long distances.

• Ability to lift/move up to 50 lbs and perform precision tasks in confined spaces.

• Skilled in safe and effective use of hand and power tools.

• Strong mechanical and electrical aptitude; plumbing and electrical troubleshooting skills.

• Excellent communication, interpersonal, and organizational skills.

• High level of self-motivation, independence, and professionalism.

• Strong attention to detail, time management, and decision-making abilities.

Qualifications

• Experience with Salesforce FSL.

• Knowledge of Food Safety requirements; NEHA/CPFS or ServSafe certifications a plus.

Company DescriptionFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Kyyba is an Equal Opportunity Employer.

Kyyba does not discriminate on the basis of , , , , , , , non-disqualifying physical or mental , , veteran status or any other bCompany DescriptionFounded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.\r\n\r\nAt Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.\r\n\r\nKyyba is an Equal Opportunity Employer.\r\n\r\nKyyba does not discriminate on the basis of , , , , , , , non-disqualifying physical or mental , , veteran status or any other b