Field Service Technician (Packaging Machinery)

Job DescriptionJob Description

Are you looking to work for a small growing company with a great culture? We are hiring!

Shippers Supply is a growing packaging solutions company that has been providing customer solutions since 1928. We have an outstanding small company culture of teamwork, fun, professionalism and entrepreneurial spirit where YOU can make a difference!

The Field Service Technicians primary role is to utilize specialized technical knowledge to provide service support at our customers locations such as troubleshooting, setup, and installation of systems and equipment.

Key Accountabilities:

• Travel to customers and provide on-site troubleshooting, installation, maintenance and service repair needs on designated equipment to ensure proper working order.
• Isolate equipment malfunctions and take corrective action.
• Meet the daily service repair needs of the customer through Service Excellence.
• Provide timely and accurate phone support and troubleshooting to customers and internal departments.
• Research and answer complex customer questions about product features and recommend appropriate resolutions and/or upgrades.
• Research and recommend parts to be ordered.
• Log service requests and document work on a timely basis to ensure proper resolution of requests, proper billing and communication with relevant parties.
• Assist in providing demonstrations on equipment and systems.
• Pass along any potential customer sales leads to internal departments.
• Assist in completing in-house service repairs.
• May perform some internal preventative maintenance and support as needed.
• Continually look for ways to improve processes and systems to make them more efficient and effective.
• Comply with all company policies, procedures, and safety requirements
• All other duties as assigned.

We prohibit discrimination and harassment of any kind based on , , , , sexual , , , genetic information, , or any other protected characteristic as outlined by federal, state, or local laws.

Background checks and drug tests required.

Salary Transparency

The pay range for this position is $31-38 per hour, depending on experience. Please note that the higher end of the pay range is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role. Most new hires typically start at the beginning of the pay range, with opportunities for growth and increases based on performance and tenure.

Shippers Supply, Inc. offers a comprehensive benefits package, including medical, dental, and vision insurance, health savings account (HSA), a 401(k) with company match, profit sharing, paid time off (PTO), Volunteer Time Off (VTO), company-paid life insurance and Long-Term (LTD), and other wellness programs.

Requirements

Knowledge, Skills and Abilities:

• Associates or Advanced Degree in a field related to mechanical, electronic or computer technology .
• 4+ years of strong demonstrated experience diagnosing and repairing mechanical, electromechanical or technical equipment; packaging automation industry .
• 3+ years of experience in customer-facing roles.
• Must obtain certifications on applicable machines on a timely basis if requested.
• Advanced Mechanical problem-solving skills.
• Must be effective communicator in training and presentations on technical subjects; 2-3 years experience in this area is .
• Must possess strong ability to organize and prioritize work efficiently.
• Intermediate computer knowledge using Microsoft Word, Excel and Outlook.
• Strong interpersonal skills including ability to effectively communicate, build rapport and interface effectively with individuals from diverse backgrounds.
• Ability to work under pressure and inspire confidence in addressing customer urgencies.
• Must possess valid Driver’s license, reliable transportation and ability to travel to customer locations; may involve some out of state and overnight travel.
• Ability to occasionally lift 50 pounds, lifting 5-40 pounds often.

Work Environment

• Work is performed at customer locations and involves a variety of warehouse and manufacturing conditions including fluctuating temperatures and noise levels.
• Physical requirements include ability to walk on uneven terrain, quickly exit unsafe areas, visually assess objects, audibly recognize various warning sounds, climb ladder steps, bend, stoop and crouch and sit and stand for extended periods.
• Exposure to chemicals, solvents and dust.
• Frequent driving during the workday.
• See complete Job Analysis for full description of physical and cognitive job requirements.

Benefits

- Health, dental and vision coverage

- Health Savings Account

- Company-paid long term

- 401k with company match

- Positive company culture

- Profit Sharing

- Paid Holidays and floating holidays

- Paid Time Off (PTO) and Volunteer Time Off (VTO)

- Paid Parental Leave