Field Service Technician

Job DescriptionJob Description

Field Service Technician will support installations, maintenance, repair, and training for Kurz machinery and related finishing equipment. This role is hands-on, customer-facing, and critical to ensuring the optimal performance of our equipment in the field. The position requires frequent travel and occasional international assignments.

• Install, commission, and maintain Kurz machinery at customer sites.
• Provide onsite and remote troubleshooting, diagnostics, and repair services.
• Support in-house equipment at Kurz remote warehouses.
• Train operators and end-users on machine operation, maintenance, and process optimization.
• Assist with the identification and ordering of spare parts in coordination with customers and internal teams.
• Rebuild and refurbish used equipment to meet operational standards.
• Deliver prompt, professional support during equipment malfunctions or emergency situations.
• Ensure all activities comply with company safety procedures and guidelines.
• Complete service reports and maintain accurate documentation of work performed.
• Collaborate with engineering and customer service teams to escalate and resolve technical issues.
• Perform other duties as required.

Skills and Abilities

• • Technical Expertise: Strong working knowledge of mechanical systems, automation controls, and electrical/pneumatic schematics.
  • Proficient with PLCs, servo drives, frequency controllers, safety circuits, and sensors.
  • Communication: Excellent verbal and written communication skills; ability to explain technical concepts clearly.
  • Problem Solving: Proactive, analytical thinker with the ability to troubleshoot independently in high-pressure situations.
  • Work Ethic: Self-starter with a strong sense of accountability and a collaborative team mindset.
  • Physical Requirements: Able to lift up to–50 lbs., climb stairs, and work in both standing and seated positions for extended periods.
  • Attention to Detail: Meticulous in quality inspections and identifying machine performance issues.

Experience and Education

• Associate’s Degree or Technical Certification in Mechanical, Electrical, or Industrial Technology (or equivalent hands-on experience).
• 1–3 years of experience in technical maintenance or service roles.
• Familiarity with converting machines, web processing systems, or similar industrial machinery.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); SAP experience is a plus.