Field Service Technician

Job DescriptionJob DescriptionDescription:

The Company

Velocity Maintenance Services has recently formed a strategic relationship with the nation’s largest provider of brand-independent material handling equipment fleet management services. This new collaboration has created a unique opportunity for talented forklift technicians across the United States. Velocity designs customized maintenance programs for mission critical lift truck assets in high utilization manufacturing and warehousing operations. We deliver significant value as a key supply chain partner for our customers.

At Velocity we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits to include:

• Competitive pay: We offer an above average base compensation package with over-time earnings potential!
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
• Training and mentoring: Learn from our experts in the industry

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Field Service Technician is a critical position responsible for providing expert diagnostics, repair, and planned maintenance across a broad range of material handling equipment at customer sites. This role requires extensive travel within assigned regions, supporting both planned and urgent customer needs — including coverage for Integrated Technician PTO, surges in demand, and specialized service requests. The Field Service Technician is trusted to solve complex technical challenges, deliver exceptional customer service, and ensure equipment reliability, uptime, and safety in diverse and fast-paced environments. Flexibility, resourcefulness, and a commitment to technical excellence are essential for success in this dynamic, customer-facing role.

The ideal candidate thrives in fast-paced environments, enjoys frequent travel, and excels at working independently. You’ll be a trusted team player, ready to step in when needed, communicate clearly with customers and colleagues, and represent our company with professionalism and top-tier customer service. A commitment to safety, quality, and adaptability is a must.

Requirements:

Key Job Responsibilities:

• Travel extensively within assigned regions (and occasionally beyond) to perform diagnostics, repairs, and planned maintenance on a broad range of material handling equipment, including but not limited to forklifts, pallet jacks, and specialty warehouse equipment.
• Provide advanced technical support and serve as the escalation point for complex repairs or chronic issues that require higher expertise.
• Support Integrated Technicians by covering shifts during PTO, high-demand periods, or temporary absences, ensuring uninterrupted service for customers.
• Respond to urgent service needs on short notice as required, demonstrating flexibility and a commitment to customer uptime.
• Perform root cause analysis for recurring issues or equipment failures and implement corrective actions to resolve and prevent future problems.
• Maintain accurate service records, work orders, and documentation related to repairs, parts usage, and customer communication.
• Deliver exceptional customer service by clearly communicating status updates, technical findings, and repair recommendations.
• Act as a leader amongst your peers by mentoring and providing technical guidance to less-experienced Technicians at customer sites.
• Uphold all safety procedures and ensure compliance with OSHA and company standards.
• Manage and track assigned parts inventory, tools, and equipment.
• Participate in ongoing training and remain current with new equipment, technologies and service best practices.
• Other duties as assigned.

*This job description is subject to change at any time.

Job Requirements:

• 5+ years of hands-on experience servicing a variety of material handling equipment (multiple makes and models required)
• Advanced diagnostic, troubleshooting, and repair skills for mechanical, electrical, and hydraulic systems
• Ability to quickly adapt to new equipment, technologies, and customer environments
• High degree of flexibility for travel; expect 75–90% travel, with some short-notice assignments
• Strong organizational and time management skills
• Excellent customer service and communication abilities
• Capable of working independently with minimal supervision
• Proficiency with technical manuals, schematics, and service documentation
• High school diploma or GED required; technical/vocational training or relevant certifications strongly
• Valid driver’s license and clean driving record required
• Ability to obtain required clearances or passes for customer sites, if necessary

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit or stand up to 8 or more hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to100 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in an industrial setting, with co-workers and customers working side-by-side and a moderate level of activity being performed by co-workers and customers in the surrounding area. The noise level in the work environment is moderate to loud. This position requires frequent travel which includes time spent in airports and airplanes with other co-workers and the general public; noise level is moderate.

Velocity Maintenance Services, LLC considers applicants for all positions without regard to , , , creed, , , , , genetic information, marital or veteran status, or any other legally protected status.