Field Service Technician

Job DescriptionJob Description

Position responsibilities and requirements:

Included but are not limited to:

◦ Promptly and professionally respond to service calls,

◦ Provide service support as needed in other areas,

Troubleshoot equipment utilizing appropriate documents and skilled knowledge obtained through factory training to determine cause of malfunctions in test equipment,

◦Troubleshoot and repair equipment as required to ensure contractual compliance, response time and equipment downtime requirements.

◦ Accurately and professionally respond to questions from customers regarding test equipment operation.

◦ Safely and accurately maintain supply of equipment spares and consumables.

◦ Complete all required service call documentation.

◦ Accurately and promptly report all maintenance activity, spare usage and consumables usage, Other tasks as required to ensure the smooth operation as directed by the Service Director of operations and/or Service Manager,

◦ Occasional Travel.

◦ Valid driver's license and good driving record required.

◦ Clean background check (paid by company)

Minimum knowledge and skills required:

• ◦ Basic electrical/electronic, must know how to properly use volt/ohm/Amp meter,

• Advanced PC operation hardware, BIOS and understanding of Microsoft Windows software, drivers, and utilities,

• ◦ Mechanical aptitude/knowledge,

• ◦ Manual dexterity to perform tasks with small hand tools,

• ◦ Good written, verbal and customer service communication skills,

• ◦ Occasionally able to lift up to 80lbs.

Education and work experience:

• Associate's degree or certificate in Electronics, vocational/technical training or equivalent work experience (optional).

• Minimum Three years’ experience or training in electronic, mechanical or automotive field

• Must be familiar with a variety of test equipment including digital voltmeters, power tools, etc.

• Excellent interpersonal and communication skills.