Field Service Technician

Job DescriptionJob Description

ROLE

• The Field Service Technician is a traveling position with work being conducted at various locations throughout multiple states.
• The FST provides technical support to customers, both onsite (primary) and on the telephone/computer (secondary).
• In this role, you will install, demonstrate, qualify, troubleshoot, repair, and alter Una-Dyn/Piovan equipment, utilizing knowledge of our equipment to provide technical support on multiple product lines.
• While primarily working in customer facilities, there are times when you will provide office-based work for phone support, as well as performing administrative tasks such as opening and managing support cases and providing service reports and documenting expenses.

REQUIREMENTS

• Perform startup, repair, and preventative maintenance service work at customer sites.
• Apply troubleshooting techniques to identify and resolve problems during repairs, startups, and assessments.
• Arrange, schedule, and perform travel to and from jobsite. Not often, but sometime this may include international locations.
• Document all actions and expenses, including service reports, expense reports, and product alterations.
• Provide technical telephone support for customers, Sales, and other colleagues FSTs; Research and secure answers to problems.
• Conduct plant-floor training classes for customers on equipment operation and maintenance.
• Practice Una-Dyn service ethics concerning safety, attitude, appearance, conversation, and quality of work.