Field Service Technician

Job DescriptionJob Description

With over 120 offices and nearly 7,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

CBIZ has been honored to be the recipient of several national recognitions:

• 2022 Best and Brightest Companies to Work for in the Nation

• 2023 Top Workplaces USA

• 2022 America's Best Mid-Size Employers

• 2022 Best and Brightest Companies in Wellness

• 2022 Great Place to Work Certification

CBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Field Service Technicians install, upgrade, and maintain primary and backup branch connectivity, all site infrastructure including network hardware, computers, telephony, and print hardware, and all cabling at Edward Jones branch offices, and home FA locations in specified service territory. The equipment serviced is subject to change as business needs dictate. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions. Field Service Technicians must master continuously evolving equipment and technologies, and train clients as new architecture is deployed. Technicians work from home and are provided with a company vehicle, tools and parts. We provide full benefits and a week of training. The position involves the following functions and requires the following qualifications:

Essential Functions and Primary Duties

• Maintain assigned locations and provide backup coverage for neighboring service areas when required.
• Monitor and aggressively schedule incoming tasks, by offering earliest ETA's possible, in assigned area in accordance with the client's desired time for all maintenance, project and IMAC activities with minimal supervision.
• Work with minimal supervision to complete all maintenance, project, and IMAC calls in adherence with contractual Service Level Agreements (SLA's).
• Provide technical support to client in a timely manner with little or no disruption to daily customer operations.
• Train client on all new technologies and hardware.
• Responsible for troubleshooting, repairing, and upgrading all telephony, computing, data, print, network, and AV hardware including but not limited to routing hardware, computers, laptops, monitors, printers, and telephony equipment. Equipment serviced is subject to change as business needs dictate.
• Install, maintain, and repair cabling in various commercial buildings. Provide cable management at end user and network equipment locations.
• Legally operate a company vehicle.
• Repair equipment off-site as needed.
• Provide excellent customer service.
• Carry a company issued cellphone and respond when called upon

Minimum Qualifications

• Associate’s degree from accredited college or technical school OR two or more years IT and/or field service experience
• Able to use all related computer hardware and software
• Able to use job related tools
• Able to safely use step ladder
• Able to lift and/or move up to 100+ pounds of equipment
• Able to hold and grip objects
• Able to read and review information on computer monitors for extended periods of time
• Subject to periods of prolonged walking, sitting, and standing
• Performs bending, squatting, crawling, climbing, twisting, kneeling, and reaching both to ground level and overhead
• Maintain high speed internet access
• Maintain a valid driver's license in the employee's state of residence, allowing him/her to legally operate a company vehicle
• Ability to provide documentation showing a minimum age of 21 for your company car insurance.
• Provide a clean and safe location for the repair of equipment as required
• Maintain residence in assigned territory

Company DescriptionCBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Technicians provide maintenance, install, MAC, Help Desk and project support to Edward Jones branch offices, vendor sites and home FA locations in specified service territory. Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.Company DescriptionCBIZ Network Solutions provides onsite technical support to Edward Jones home and branch office locations in the US and Canada. We are a trusted Edward Jones vendor with a strong focus on customer service. Technicians provide maintenance, install, MAC, Help Desk and project support to Edward Jones branch offices, vendor sites and home FA locations in specified service territory. Responsible for troubleshooting, repairing and upgrading all electronic voice, data and AV hardware including but not limited to network equipment, desktop terminals, monitors, printers, telephony equipment and cabling including terminations. Equipment serviced is subject to change as business needs dictate. In addition, our team provides onsite technical support to Edward Jones as needed to coordinate projects, manage processes and provide software solutions.]]>