Field Service Tech - Digital Print (Northern OH and MI)

Job DescriptionJob Description

Millcraft is looking for a team-oriented Field Service Technician to maintain the Wide Format, Direct to Garment (DTG) and Direct to Film (DTF), and Digital (Inkjet and Toner) printing equipment and make sure basic mechanical needs are being met. The ideal candidate will primarily support our markets in the areas of Indiana and Ohio. You are responsible for performing highly diversified duties including installing equipment, investigating, and resolving technical problems with equipment, and eliminating future operational or service difficulties to support the achievement of the Millcraft's goals and objectives.

Essential duties and responsibilities include the following. Other duties may be assigned.

• The Field Service Technician is responsible to plan and coordinate activities concerned with installing equipment, investigating, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties
• Other duties may be assigned
• Installs new or modified equipment at customer's facility to ensure full functionality according to specifications
• Reviews performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine nature and scope of problem
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
• Provides on-site technical assistance to help troubleshoot and repair equipment
• Maintains records of performance reports
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
• Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

Qualifications

• High School Diploma or Associate degree (A. A.) and/or 2 to 5 years relative work experience and/or training; or equivalent combination of education and experience in wide format printers
• Experience performing troubleshooting and repairs of inkjet heads
• Ability to read and interpret equipment manuals
• Proficient in Microsoft Office, including Word, Excel, and Outlook
• Proficient in Adobe Suites and Corel Draw
• Must have valid driver's license and comfortable driving own car
• Up to 95% travel required, including after hours and weekends
• Excellent analytical skills, accuracy, troubleshooting, and attention to detail
• Strong organizational, written, and verbal communication skills Sales experience selling or servicing wide-format inkjet printers (Mimaki, Mutoh, Roland, etc.) and plotters, DTG, DTF
• Strong expertise in developing, implementing, and communicating channel programs

Travel:

Frequent travel is required.

Physical Requirements:

• Ability to lift items that weigh a minimum of 50lbs regularly
• Ability to stand for long periods of time
• Ability to bend, stoop and climb repetitiously throughout the day

Millcraft Paper Company is an EEO employer. We are committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to , , , , , , or expression, national , disability, or veteran status.

Millcraft Paper Company complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Act. All applicants must have authorization to work for Millcraft Paper Company.

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