Field Service Specialist

Job Description

Essential Duties and Responsibilities:

We are looking for a self-starter Field Service Specialist to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes product reliability and increases profitability.

• Assist the Field Service Engineer in the testing, commissioning, troubleshooting and warranty support of delivered fleets.

• Quickly and accurately troubleshoot and diagnose equipment issues and determine what is needed to get the equipment running again.

• Verify proper hook up of cables completed by other Technicians prior to energizing.

• Build test fixtures and perform bench measurements.

• Assist assembly with questions and pretest hardware and wiring checks.

• Conduct special testing when necessary for engineering.

• Assist with new personnel training.

• Ability to design test fixtures and perform bench measurements.

• Remove and install components and access paneling to perform diagnosis on a frequent basis.

• Operate and test equipment after repair and make critical component and system adjustments.

• Complete assigned service reports needed to document parts and labor expenses and repair methodology.

• Communicate with customers to teach them how to correctly use our equipment and decrease future needs.

• Perform field modifications and retrofits on delivered equipment throughout the warranty period.

• Other duties as assigned.

Education and/or Work Experience Requirements:

• High School Diploma (or GED equivalency); two-year vocational education certificate or equivalent knowledge is .

• This position requires a minimum of 2 – 3 years of industry-related experience to reach competency.

• Proven multi-tasking skills able to handle multiple projects simultaneously within a manufacturing environment; work within aggressive timelines collaboratively with cross-functional departments.

• Demonstrated ability to work as a strong contributor in a team environment on complex projects.

• Detail-oriented, dependable, motivated, ability to work with minimal supervision.

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.

• Excellent computer proficiency (MS Office – Word, Excel and Outlook).

• Experience with or knowledge with High voltage up to 700V DC and proficient use of electrical test equipment. (Voltmeter, Oscilloscope, etc.)

• Experience in creating test plans and test specifications for safety critical systems, test techniques recommended by the railway safety standards is an asset (EN 50126, EN 50128, EN 50129).

• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.