Field Service Scheduling Coordinator

Job DescriptionJob Description

Job Title: Field Service Scheduling Coordinator- Urgently Hiring

Pay: $24.62- $26.06

Schedule: 8:00 am to 5:00 pm PST Monday-Friday- 100% Remote

Start Date: ASAP

We are seeking a Field Service Scheduling Coordinator for a 100% remote 6-month contract opportunity with our client, a leader in global life sciences! The Field Service Scheduling Coordinator is responsible for coordinating, scheduling and dispatching field service calls, including logging case or work order notes per CRM User Guide detailing activity, updates, assignments, etc. The Field Service Coordinator will work with Engineers and Regional Service Managers to update calendars and strategically plan onsite visits with a broad view of availability. This includes direct customer communications to schedule best available dates for activities.

The Ideal Field Service Scheduling Coordinator will have:

• Provide a seamless experience for customers by playing a key role in field service response time

• Reduce administrative burden on Field Service Engineers and Regional Service Managers by interfacing with customers and scheduling service calls

• Positively impact CSAT (Customer Satisfaction) and other performance metrics

• Increase scheduling efficiency by having visibility to open work orders

• Contribute to increasing customer instrument “uptime”

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Field Service Servicing Coordinator job requirements:

• High School Diploma or Equivalent

• Previous dispatcher and CSR experience (3+ years)

• Good to excellent time management skills

• Ability to work independently and take initiative in a fully remote work environment

• Intermediate MS office including Teams, Outlook, SAP and Salesforce

Company DescriptionFor more than 50 years, Helpmates has been connecting job seekers with opportunities in a variety of specialties. When you apply with us, you’ll work one-on-one with our team members so that we can get your resume in front of the right employers. Once we’ve made the connections, we know you’ll take it from there. We're excited to see you thrive!Company DescriptionFor more than 50 years, Helpmates has been connecting job seekers with opportunities in a variety of specialties. When you apply with us, you’ll work one-on-one with our team members so that we can get your resume in front of the right employers. Once we’ve made the connections, we know you’ll take it from there. We're excited to see you thrive!