Field Service Operations Manager

Job DescriptionJob Description

Overview: 
United Gaming is looking to employ a highly skilled Service Manager who will plan and oversee the daily operations of the field service organization to ensure goals and objectives are achieved. 
Supervisory Responsibilities:

• Hires and oversees training for new employees.
• Organizes and oversees the schedule and coverage of field operations.
• Handles discipline and termination of employees as needed and in accordance with company policy.
• Coordinates field service operations with company projects and other initiatives.
• Develops solutions, identifies and removes problems to improve the service department’s function.

Duties/Routines

• Plans and organizes daily field service activities
• Measures productivity by analyzing performance and activity reports.
• Coordinates with other support departments such as HR and IT to ensure successful production operations.
• Maintains customer service standards.
• Determines labor needs to meet production goals.
• Assists with budget preparation for the operations unit.
• Assists with or prepares and updates the operations manual and policies.
• Ensures support for field staff on nights and weekends.
• Performs other related duties as required.

Required Skills/Abilities:

• Excellent managerial and supervisory skills.
• Extensive knowledge of operations and production management.
• Ability to interpret data as needed to set production goals.
• Excellent organizational skills and attention to detail.
• Excellent process management and process improvement abilities.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.

Education and Experience:

• Bachelor’s degree in Business Management, Business Administration, or related field .
• Five+ years of related experience required.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to access and navigate the production facility.
• Must be able to lift 15 pounds at a time.

Perks
 

• Competitive compensation and benefits package, including health, dental, vision, life insurance, and 401K
• Paid time off and paid holidays

United Gaming is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to , ancestry, , family or medical care leave, or expression, genetic information, marital status, medical condition, , physical or mental , political affiliation, protected veteran status, , , (including ), , or any other characteristic protected by applicable laws, regulations, and ordinances.

 

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