Field Service Manager (Printer/Copier)

Job DescriptionJob Description

Purpose of the Position: To oversee Field Service support and provide proactive technical assistance to service technicians to insure an exceptional customer service experience. FSM is the main point of contact for escalated equipment/ accounts within assigned market area.

Imagine working for a company that celebrates innovation, teamwork, and growth. Novatech has been honored as an industry leader, a “Best and Brightest Company to work for," and we just keep getting better! Bring your talents to Novatech and immerse yourself in a company that provides great benefits, professional development, and a passionate team of co-workers!

Novatech has an exciting opportunity for you as a Field Service Manager!

Your responsibilities:

· Assume all responsibility for company decisions in the eyes of the subordinates.

· Insure every person on your team understands service expectations as well as Job

· Description and expectation documentation.

· Prepare monthly one on one meetings to review performance, make improvement plans and take disciplinary action when necessary.

· Identify cost savings opportunities throughout the organization and make recommendations to Service Management for implementation

· Complete all required paperwork properly and timely.

· Keep digital files on all technicians, along with performance records.

· Daily/Weekly Service Reporting review and analysis: parts usage, mileage reporting, response time, daily call detail, TU call report, suspect service activity.

· Monthly review of territory integrity and workload per Technician per BEI

· Manage timecards of techs assigned to your team

· Perform audits when needed

· Monitor Tech time on calls and contact Techs as necessary

· Provide presales and post-sales support as needed

You’re Good at:

· Time management and excellent organizational skills

· Clear and concise communication

· Organizing a team, supervising, and training

· Great attention to detail

· Excellent leadership skills

You Bring to Novatech:

· 5 years’ experience servicing copiers and printers

· Previous management experience preferred

· An organized and detail-oriented nature

· A promotion of teamwork, customer service and positivity

Novatech, Inc. Offers:

· Base plus quarterly incentive

· Medical, dental, vision and supplemental insurance options

· 401(k) with employer contributions

· Paid Time Off benefits including paid maternity and paternity

· Partial Gym reimbursement

· Great company culture

· Ongoing professional development

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of , , , creed, , sex, , , identification, , alienage or citizenship status, marital status, genetic information, veteran status of any other characteristic protected under applicable law.

Company DescriptionDigital Office Solutions, a division of Novatech, Inc., is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.Company DescriptionDigital Office Solutions, a division of Novatech, Inc., is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.