Field Service Manager

Job DescriptionJob Description

The Field Service Manager oversees daily operations of the field service team supporting agricultural equipment, irrigation systems, and farm technology. This role ensures top-tier service to customers by managing technicians, coordinating installations and repairs, and maintaining strong relationships with growers and ag partners. The ideal candidate has hands-on experience with agricultural systems and a passion for supporting farm productivity and uptime.

Key Responsibilities:

• Lead and schedule a team of field service technicians for on-site service, maintenance, and installation of agricultural equipment (e.g., pivots, pumps, valves, controls).

• Ensure timely and professional service to farms, agribusinesses, and rural customers across the region.

• Train and mentor technicians on troubleshooting, safety protocols, and best practices.

• Coordinate parts, equipment, and tools needed for field jobs, ensuring minimal downtime for customers.

• Serve as the primary contact for escalated customer issues, ensuring prompt and effective resolution.

• Monitor service quality, safety compliance, and technician performance through regular reporting and reviews.

• Collaborate with sales and operations to align service efforts with business goals.

• Maintain accurate records of service visits, repairs, and preventative maintenance activities.

• Ensure compliance with agricultural safety standards and environmental regulations.

• Support the onboarding of new equipment technologies, GPS systems, and automation tools.

Qualifications:

• 5+ years of field service experience in agriculture, irrigation, or related equipment.

• 2+ years in a leadership or supervisory role .

• Strong technical understanding of agricultural machinery, center pivots, pumps, and control systems.

• Excellent organizational and scheduling abilities.

• Strong communication and problem-solving skills.

• Working knowledge of fleet management, and work order systems.

• Valid driver’s license and willingness to travel to rural job sites as needed.

Skills:

• Experience with brands like Valley, Reinke, Zimmatic, or John Deere, Case, CAT is a plus.

• Background in precision ag technologies or remote monitoring systems.

• Strong customer service , especially with growers and farm operators.

Quickbooks & spreadsheets knowledge is also a plus

Company DescriptionWe are a family run company. We offer vacation & sick time. Annual reviews with possible pay increase and bonuses. We plan Christmas parties for employees during the holiday season. Very flexible on the hours during our off season & down time. Throughout the year, we have cookouts at our shop, when the weather keeps us out of the fields. You will be managed, but not micro managed. We have a great, friendly staff that is willing to work together as a team.Company DescriptionWe are a family run company. We offer vacation & sick time. Annual reviews with possible pay increase and bonuses. We plan Christmas parties for employees during the holiday season. Very flexible on the hours during our off season & down time. Throughout the year, we have cookouts at our shop, when the weather keeps us out of the fields. You will be managed, but not micro managed. We have a great, friendly staff that is willing to work together as a team.