Field Service Manager

Job DescriptionJob Description

Responsibilities:

Culligan (Consolidated Water Group) is seeking a key contributor to join our team as a full-time Field Service Manager. The Field Service Manager will assist the General Manager and be responsible for general customer management, installations, and the capability to aid and guide Field Service Technicians. Specific Job Function:

• Maintain and manage local inventory following CWG inventory processes, including shipping/receiving, ordering, transfers, and cycle counts.
• Monitor and enforce scheduling policy to meet/ exceed customer requests while optimizing tech utilization
• Provide additional escalation support to ensure key account/customer issues are resolved expeditiously and effectively.
• Lead a team of Field Service Technicians and support them as needed.
• Deliver at or above target performance on core field service-driven customer experience metrics specific to your assigned market(s).
• Support corporate employee development initiatives as required.
• Serves as designated manager for all on-call responsibilities at your branch.
• Depending on the territory, may be required to perform field service work.

Job Requirements:

• Highschool diploma (required); Associate Degree ()
• 2-5 years of people management experience, including strong interpersonal and leadership skills: skill sharing and training, organization, conflict management, and managing relationships.
• Excellent organizational and time management skills, including multi-tasking and the ability to prioritize and meet deadlines, follow up, and pay attention to details.
• Adaptable to multiple requests and daily changes and still delivers on commitments.
• Able to communicate effectively with management, peers, and colleagues cross-functionally.
• Required to stand, walk, and sit; use hands to finger, handle, or feel objects or controls; reach below and above your head with hands and arms. Regularly required to stoop, kneel, bend, crouch, and lift up to 50+ pounds.
• Experience with the field service work associated with troubleshooting, installing, and repairing customer equipment ()
• Proficient knowledge of smart devices (i.e. Smartphone, Tablet, laptop)
• Knowledge of Salesforce or other field service applications .
• A valid current driver’s license in good standing
• A clean work record and ability to pass a pre-employment drug screen.
• Travel requirement dependent on territory

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