Field Service Manager

Job DescriptionJob Description

Responsibilities:

Culligan (Consolidated Water Group) is seeking a key contributor to join our team as a full-time Field Service Manager. The Field Service Manager will assist the General Manager and be responsible for general customer management, installations, and the capability to aid and guide Field Service Technicians. Specific Job Function:

• Maintain and manage local inventory following CWG inventory processes, including shipping/receiving, ordering, transfers, and cycle counts.
• Monitor and enforce scheduling policy to meet/ exceed customer requests while optimizing tech utilization
• Provide additional escalation support to ensure key account/customer issues are resolved expeditiously and effectively.
• Lead a team of Field Service Technicians and support them as needed.
• Deliver at or above target performance on core field service-driven customer experience metrics specific to your assigned market(s).
• Support corporate employee development initiatives as required.
• Serves as designated manager for all on-call responsibilities at your branch.
• Depending on the territory, may be required to perform field service work.

Job Requirements:

• Highschool diploma (required); Associate Degree ()
• 2-5 years of people management experience, including strong interpersonal and leadership skills: skill sharing and training, organization, conflict management, and managing relationships.
• Excellent organizational and time management skills, including multi-tasking and the ability to prioritize and meet deadlines, follow up, and pay attention to details.
• Adaptable to multiple requests and daily changes and still delivers on commitments.
• Able to communicate effectively with management, peers, and colleagues cross-functionally.
• Required to stand, walk, and sit; use hands to finger, handle, or feel objects or controls; reach below and above your head with hands and arms. Regularly required to stoop, kneel, bend, crouch, and lift up to 50+ pounds.
• Experience with the field service work associated with troubleshooting, installing, and repairing customer equipment ()
• Proficient knowledge of smart devices (i.e. Smartphone, Tablet, laptop)
• Knowledge of Salesforce or other field service applications .
• A valid current driver’s license in good standing
• A clean work record and ability to pass a pre-employment drug screen.
• Travel requirement dependent on territory

Company DescriptionABOUT CULLIGAN INTERNATIONAL

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.

For more information visit: www.corporate.culligan.comCompany DescriptionABOUT CULLIGAN INTERNATIONAL\r\n \r\nFounded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment services and solutions. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan's network of franchise dealers in North America, direct operations and other dealers is the largest in the world, with over 7,800 employees and 1,000 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises.\r\n\r\nFor more information visit: www.corporate.culligan.com