Field Service Manager

Overview:

Are you a natural-born leader with an affinity for delivering top-notch service and support? Does cultivating a dedicated team of digital-savvy service specialists within a dynamic, tech-driven environment sound like your ideal role?

Our client, a leader in cutting-edge technology, solutions, and services, is looking for a Field Service Manager to lead and empower a team of talented Digital Service Specialists. This team is responsible for supporting and servicing the client's hardware and software solutions to ensure their innovative customers stay ahead.

Key Responsibilities:

In this leadership role, you will:

Team & Service Oversight

• Manage and support a team focused on delivering business system products and services—including hardware, document management solutions, and related software—to assigned territories or client accounts.

Talent Management

• Select, hire, train, and mentor technical representatives to build a high-performing service team.

️ Customer Support

• Resolve customer issues quickly and effectively, ensuring a high level of customer satisfaction and service excellence.

Inventory & Logistics

• Oversee warehousing operations including parts inventory and merchandise handling related to field service delivery.

Team Development

• Lead the team’s growth by introducing new technologies, ongoing training, and knowledge-sharing within an ever-evolving digital landscape.

Qualifications:

We're looking for someone who brings:

✔️ Bachelor’s degree or equivalent experience

✔️ Minimum 7 years of related field service and leadership experience

✔️ Proven ability to manage 2+ full-time technical employees

✔️ Hands-on experience with digital and electromechanical systems

✔️ Strong understanding of hardware, software, networking, and document management solutions

✔️ Experience in service management within the technology industry

✔️ Familiarity with Microsoft Office, Oracle, Lotus Notes, and general internet platforms

✔️ Strong communication and team leadership skills

✔️ Excellent time management, customer resolution, and operational logistics experience

✔️ Background in performance management, hiring, and employee development

Ideal Candidate Background:

Ideal candidates may have held previous roles such as:

• Field Service Manager
• Print Services Manager
• Facilities Manager
• Service Delivery Lead
• Military field operations or service manager roles

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