Field Service Engineers in London
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Job Description
Role: Field Service Engineers Location: Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles - London: Temple Mills London Duration: Open for both, but preference is permanent Is it Onsite/Remote/Hybrid: Onsite : French/ English No. of Positions : 3 (2-Belgium 1-UK) Job Description: Deskside Support (Belgium) Address - Brussels 8, Place Marcel Broodthaers, 1060 Saint-Gilles. To investigate causes of unexpected server crashes, and service crashes and provide RCA as and when required for hardware failure Hardware Troubleshooting (Desktop, Laptop, Servers, ticketing Kiosk and Network Devices) OS installation, upgrade and troubleshooting OS Service pacts/Patches installation for Windows and iOS using Intune Third parts tools installation as per guidelines and manage Hardware Spare stock Managing troubleshooting hardware for windows (x86 x64) services, iOS and VmwareESXi Vendor coordination for the replacement of faulty hardware Raising, handling, and resolving incidents and work order This is a onsite role and would require to be working from Office and would be able to perform floor walk and report on daily basis.
Create and maintain knowledgebase and central repository for information s sharing Knowledge and good understanding of Active Directory Tools and objects (policy, trust, FSMO), DNS, DHCP, Windows (x86 x64) Group policy etc. Knowledge of ITIL framework Knowledge of hardware monitoring tools is an added advantage Minimum4+ years of experience for Deskside consultant Excellent communication and conversation skills (Verbal and Written both French English) Should have a great customer handling skills Able to handle unforeseen situations and able to support Oncall when required during site outage Few travels across continent locations will be required across the Netherlands, Belgium, and France
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