Field Service Engineer - Medical Device

Job DescriptionJob Description

Job Title: Field Service Engineer - Medical Device (MD, VA, PA, NC)

Job Summary

Join Strata Skin Sciences as a Field Service Engineer! We're seeking a motivated and skilled professional to join our team, serving customers in Maryland, Pennsylvania, Virginia, and North Carolina. This home-based role is responsible for the installation, maintenance, and troubleshooting of our cutting-edge dermatology medical devices in medical offices and spas. This is a field service role, not an IT position. We offer a competitive salary of $75,000 - $90,000 based on experience.

Key Responsibilities

• Perform preventive maintenance on all Strata products.
• Install and remove equipment with precision and accuracy.
• Troubleshoot and correct complex technical problems in the field.
• Build strong relationships with clients and laser operators.
• Accurately complete all required service paperwork in a timely manner.
• Adhere to company Service Level Agreements.
• Provide timely phone support to customers and colleagues.

Qualifications

• Bachelor's degree in Biomedical or Electrical Engineering, or equivalent work experience.
• 3+ years of field service experience with medical devices or similar multi-disciplinary equipment.
• Proven experience in managing a service territory, including strong time management and organizational skills.
• Knowledge of lasers and multidisciplinary equipment is highly desirable.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Demonstrated ability to work independently, manage multiple priorities, and provide exceptional customer service.

Work Environment & Physical Requirements

• This is an independent, home-based position requiring extensive travel within the assigned territory.
• Proficiency with standard hand tools, meters, computers, and mobile devices is required.
• Must be able to lift and move up to 75 pounds.
• The role involves physical activities such as kneeling, squatting, and prolonged periods of sitting and standing.

Company DescriptionSTRATA Skin Sciences is a medical technology company dedicated to developing, commercializing and marketing innovative products for the in-office treatment of various dermatologic conditions such as psoriasis, vitiligo, and acne. Its products include the XTRAC® excimer laser, VTRAC® lamp systems, and the TheraClear®X Acne Therapy System.Company DescriptionSTRATA Skin Sciences is a medical technology company dedicated to developing, commercializing and marketing innovative products for the in-office treatment of various dermatologic conditions such as psoriasis, vitiligo, and acne. Its products include the XTRAC® excimer laser, VTRAC® lamp systems, and the TheraClear®X Acne Therapy System.