Field Service Engineer - IT / Slot Machines
Field Service Engineer – IT / Slot Machines
Location: Field-based North West / North (within travelling distance to our clubs)
Salary: £30,263 per annum with £2,600 on call allowance
Hours: Full-time, including evenings, weekends & on-call rota
Are you a tech-savvy problem solver who thrives on variety and hands-on challenges?
We’re looking for a Field Service Engineer with a passion for gaming tech and a knack for fixing things fast. If you’ve got experience in slot machine maintenance, IT hardware, and love being on the move, this could be your next big win.
What You’ll Get in Return
Help@Hand – 24/7 access to GPs, mental health support, and more for you and your family
Thrive App – NHS-approved mental wellbeing support
Buzz Brights Apprenticeships & Buzz Learning – access to 100s of online courses
Buzz Brilliance Awards – employee recognition scheme
5 weeks annual leave plus public holidays (pro-rated for part-time roles)
Holiday Buy Scheme – purchase an extra week of holiday (eligibility applies)
50% staff discount on bingo tickets, food, and soft drinks
Refer a Friend Scheme
Life Assurance & Pension Scheme
Access to trained Mental Health Advocates
What You’ll Be Doing
Install & configure slot machines and IT hardware in our clubs
Diagnose & repair electrical, mechanical, and software issues
Respond to service calls and support club teams with technical guidance
Perform preventive maintenance to keep machines running smoothly
Ensure compliance with gaming regulations and safety standards
Document your work – from service logs to inventory tracking
Collaborate with IT, engineering, and support teams to resolve complex issues
Build relationships with club staff and management through reliable, professional service
What You’ll Bring
Proven experience in a similar role – ideally in the gaming or casino industry
Strong knowledge of slot machine operations and IT hardware
Skilled in troubleshooting electrical, mechanical, and software issues
Excellent communication and a customer-first mindset
Analytical thinker with a systematic approach to problem-solving
Familiarity with gaming regulations and security protocols (a plus!)
Flexibility to work non-standard hours and be part of an on-call rota
A valid UK driver’s license (max 3 points) and willingness to travel
Ready to Power Up Your Career?
If you're ready to bring your technical skills, customer focus, and energy to a role where no two days are the same, apply now and join a team that keeps the fun running!
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