Field Service Engineer - IES

Job DescriptionJob DescriptionDescriptionWe’re looking for a Field Service Engineer to be the technical powerhouse behind our Industrial & Engineered Systems (IES) team—delivering world-class service, training, and support to rental partners, end users, and distributors, with a sharp focus on pumps, diesel engines, and electric motor-driven systems.

Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for to come.

Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility. 

This role will be responsible for supporting the South-Central US, with the ideal candidate located in either Houston, TX or Midland, TX.

Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH USWhat you will be doing:

• In the assigned territory, provide technical service, field services and support on Franklin Electric and Pioneer products, including engines, motors, pumps, electronic drives, controls and aftermarket parts. 
• Represent Franklin Electric and Pioneer at on-site installation meetings and timely resolve field issues. 
• Provide technician training to local rental branches, distributors and customers. 
• Perform revenue producing field services while promoting aftermarket pull-through. 
• FSE will have regional responsibility to promote and grow the aftermarket business within their assigned region and support the warranty handling/warranty mitigation process. 
• Provide field feedback to IES BU Leaders, Product Development and Marketing on market conditions, product enhancements, and needed upgrades. 
• Prepare scopes and quotes for services, complete time sheets and write detailed trip reports for submittal to manager and customer. 
• Maintain a clean and well-organized service truck.  Ensure compliance with DOT standards. Maintain accurate account of Franklin/Pioneer inventory (kept on service truck). 
• Perform cycle-counts and support consignment inventories with targeted customers. 
• Provide customer guidance in the initial design phase and proper application of products including diesel engine pump packages, electric pump packages, line shaft turbines, electric submersibles, variable frequency drives (VFDs) and control panels. 
• Develop good rapport with rental customers and distributors. The field service engineer becomes an extension of the sales team and growing the business. 
• Regularly work with cross-functional teams including sales, marketing, product management, engineering and applications teams, to share product feedback and recommendations for continuous improvement. 

Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.

• Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
• Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
• Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you need:

• Relevant technical knowledge and background. Working knowledge of water systems in general, with specific knowledge of pumps, motors, drives and controls.
• A BSEE or BSME degree . Degree may be substituted with appropriate training, background and experience.
• 3-5 years of in-depth industry experience, preferably within rental equipment market.
• Prior experience diagnosing/troubleshooting diesel engine performance required.  Engine tech certification (i.e. John Deere, Deutz, other) highly .
• Experience with root cause analysis ()
• Basic experience with vibration analysis and data collection ()
• Computer skills: Basic to intermediate knowledge of electrically driven equipment and electronics Basic: Microsoft Word, Excel, PowerPoint
• Ability and willingness to travel up to 80 percent of the time, including up to 50 percent overnight travel.

Don’t feel like you check all the boxes? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities. 
Company Values & BenefitsFE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as: 

• Generous paid time off & holidays
• Paid parental leave 
• 401(k) with matching & service contributions 
• Health, dental, vision, life insurance
• Short & long-term
• Fertility & adoption support
• Undergraduate & graduate tuition reimbursement
• Professional development assistance
• Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.