Field Service Engineer I

Job DescriptionJob Description

Join Our Team as a Field Service Engineer — Based in Orange County, CA

Are you a technically skilled professional who enjoys hands-on problem solving and customer interaction? Quest International is seeking a full-time Field Service Engineer to join our growing team and support our expanding client base in Orange County and beyond.

As a global leader in aftermarket support services for Original Equipment Manufacturers (OEMs), Quest International delivers expert installation, integration, product upgrades, training, and maintenance programs for medical and industrial technologies across a variety of industries. If you're looking for a dynamic and rewarding career in field service, we invite you to explore this opportunity.

Position Overview:

As a Field Service Engineer, you will be responsible for providing installation, preventive maintenance, and repair services for a range of medical and industrial equipment. You’ll be the face of Quest to our clients—bringing technical expertise, professionalism, and a customer-first attitude to every interaction.

Key Responsibilities:

• Perform on-site installations, scheduled preventive maintenance, and corrective repairs.

• Troubleshoot complex issues to the FRU (Field Replaceable Unit) level.

• Support the creation of technical bulletins and service procedures.

• Provide remote technical assistance via phone and teleconferencing tools.

• Participate in continuous improvement initiatives and feedback loops.

• Coordinate your own travel and schedule for service visits and PM calls.

• Manage accurate documentation of service reports and expense records.

• Support shipping and logistics of parts when necessary.

What You Bring:

Required Skills & Experience:

• Proven experience servicing electro-mechanical equipment.

• Strong troubleshooting skills—especially with devices featuring intricate wiring and sensitive electronics.

• Proficiency using service tools such as digital multimeters, vacuum/pressure meters, and frequency counters.

• Reliable transportation and valid driver’s license.

• Willingness to travel: ~80% within California, ~20% out-of-state.

• Must have the appropriate documentation to fly (Real ID, Passport, etc.).

/Bonus Qualifications:

• Experience with optical products.

• Familiarity with command line tools, PowerShell, Active Directory/LDAP, and SQL.

• Knowledge of wireless networking protocols (Wi-Fi 802.11 a/b/g/n/ac).

If you're passionate about technology, service excellence, and making a difference, we’d love to hear from you.

Apply today and become a key part of Quest’s mission to support the world’s leading technology innovators.