Field Service Engineer in Birmingham
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Job Description
Our client, an industry leader is looking for an experienced Field Service Engineer, to join and be part of their field operations. They provide a wide range of solutions to the worlds leading banks, retail and commercial institutions.\n\nIdeally you will have at least 1 year’s experience within the field, maybe from a vending, locker, self service or similar or even an ATM background.\n\nYou will be looking after the Birmingham and surrounding areas and ideally live within a radius of 10 miles, of Birmingham..\n\nAs a field Service Engineer you will provide technical support to their customers by carrying out maintenance on a range of Self-service devices based at banks, supermarkets, and independent stores across the required areas.\n\nYou will be working independently, ‘in the field’, travelling to required areas on a daily basis. You will be provided with a company van, a mobile and a laptop, training, and network of support you need to work autonomously.\n\nKey Responsibilities\n\n * Maintain / repair technical hardware problems on customer sites, predominantly ATM’s, but you may also work on Self-Service, Kiosks, Lockers and Vending machines.\n\n * Diagnose system problems in minimal time and repair.\n\n * Respond to all technical hardware problems on site.\n\n * Deal with customers in a professional manner during difficult high-pressure situations.\n\n * Work within the times scales as set out in the Service Level Agreements (SLAs).\n\n * Liaise with the logistics team to ensure parts are ordered and the customer is kept abreast of the situation.\n\n * Attend training classes to ensure fulfilment of Service Levels.\n\n * Coordinate with the technical resources necessary to resolve critical customer situations.\n\n * Liaise, coordinate with sub-contractors when needed.\n\n * Work well independently and in a team situation.\n\n * Make recommendations for improving our service, reliability & performance\n\nSkills and Experience Required:\n\n * Technical hands-on experience working on either self-service machines, vending machines, ATM’s or other such hardware is essential\n\n * Experience of working on Windows based software is advantageous\n\n * Previous experience in a similar customer facing environment working to achieve customer service level agreements\n\n * A flexible approach to work and a willingness to learn new skills\n\n * Good communication skills with ability to work collaboratively as part of a wider team across the business\n\n * This is very much a customer facing role and you will need to be comfortable liaising with all levels of personnel.\n\n * You will also be liaising with many departments within the business, reporting back and updating situations.\n\n * A full UK Valid Driving License is essential for this role and comes with a vehicle, fuel card, laptop, phone, tools and workwear.\n\n * Able to work one weekend in 4.
On your working weekend you are given one day's leave either side of the weekend.\n\nCompany Benefits:\n\n * Competitive Salary with regular overtime opportunity\n\n * In house training on new product offerings\n\n * 9% pension scheme (combined contributions)\n\n * 2 x salary Life Assurance\n\n * Refer a Friend scheme\n\n * Optional Healthcare plan including retail discounts\n\n * Employee Assistance Programme and much more!\n\nHours of work are 8.30am to 5.30pm. This is a super position working for an excellent organization
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