Field Service Engineer

Field Service Engineer Role



Location: Factory based in Barry with travel required across the UK and occasional international trips

Employment Type: Permanent



Benefits: 1.30pm finish Fridays, Fully expensed company car, onsite parking



Primary Responsibilities



Conduct servicing, maintenance, and repairs on diagnostic instruments



Perform equipment calibration and validation, following strict accredited procedures



Execute tasks both on-site and at various locations throughout the UK



Ensure biannual servicing and verification of all equipment



Represent and demonstrate products to clients as needed



Core Duties



Oversee all external service, repair, and maintenance activities



Deliver customer support through phone, email, and face-to-face interactions



Keep clients informed on system updates, changes, and relevant information



Maintain accurate records of all service operations



Liaise with service administrators to schedule and prioritise service visits



Support internal service engineers with technical expertise



Foster positive relationships with customers



Required Qualifications and Experience



Minimum qualification of HND in Electronic Engineering or equivalent



A minimum of three years hands-on experience in field service roles



Skilled in installing, testing, and repairing electronic equipment, including printed circuit boards (PCB)



Excellent communication skills, both written and verbal



Strong analytical and problem-solving abilities



Commitment to delivering high-quality customer service



Valid passport without travel restrictions

Clean and full UK driving license



Willingness to travel extensively across the UK, including overnight stays as necessary



Flexible work schedule adaptability for service callouts



Exemplary attendance and timekeeping record



Additional Details



Role involves extensive domestic travel with occasional overseas assignments



Primary base when not travelling is the Barry factory location



Work week totals 37 hours: Monday to Thursday from 8:30 AM to 5:00 PM, Friday from 8:30 AM to 1:30 PM



On-call availability is required to cover holiday periods due to the service nature of this role



Important: Candidates will undergo Police and contractor background checks prior to employment. Only applicants meeting these criteria should apply.



Brook Street NMR is acting as an Employment Agency in relation to this vacancy