Field Service Engineer
Job Description
Right Now Group is currently partnered with a leading international software and technology solutions provider, closely aligned with the engineering and automation sectors. We're recruiting for a Field Service Engineer to join their growing technical support team.
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This role is ideal for those with hands-on experience in electromechanical systems, technical field support, or IT-integrated hardware servicing. If you come from a background in electrical, mechanical, or digital systems maintenance, we want to hear from you.
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Job Title: Field Service Engineer
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Location: Plymouth (field-based)
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Salary: £28,000 - £30,000
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Hours: 40 hours/week (flexible), 5 days over 7 (time and a half for weekends)
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Contract: Full-time, Permanent
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Requirements: Full UK driving license (company van provided)
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Training: Full product and systems training provided
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Key Responsibilities:
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- Provide on-site technical support and fault resolution for hardware/software-integrated systems
- Execute preventative and reactive maintenance tasks across client systems and infrastructure
- Carry out installations, commissioning, and upgrades of electromechanical or embedded IT systems
- Maintain accurate technical records, service reports, and compliance documentation
- Ensure adherence to service-level agreements (SLAs) and best practices in field support
- Support ongoing improvements in customer system performance and reliability
- Contribute to service metrics, incident tracking, and monthly reporting workflows
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Ideal Background / Experience:
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- Previous experience as a Field Service Engineer, Field Technician, or IT Support Engineer
- Knowledge of electrical, mechanical, or mechatronic systems
- Hands-on experience with any of the following is highly valued:
- ATM / EPOS / Kiosk / Gaming machine servicing
- Digital parking systems, access control, or vending technologies
- Assembly and configuration of embedded or smart hardware systems
- Strong troubleshooting and diagnostic skills across hardware and basic software
- Comfortable working independently in the field, with strong customer-facing communication
- Flexible and adaptable to a rotating schedule including some weekends
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If you're a tech-savvy engineer looking for a dynamic role with a company at the forefront of smart system technology, apply now and join a team where your skills keep critical systems running.