Field Service Engineer

Job Title: Field Service Engineer



Working Hours: 7am-5pm or 8am-6pm (leave at 7/8, home at 5/6) – Monday to Friday



Salary: Up to c£40K (dependent on experience) + overtime Location: West London and surrounding



Summary and purpose:



Our client is an established, growing business specialising in the sale, service and maintenance of commercial coffee machines and coffee consumables (this includes Schaerer, Conti, Victoria Arduino and Gaggia machines). We have an exciting opportunity for an experienced and passionate Field Service Engineer to carry out this high-level role. We are undergoing a period of significant growth, and the role will develop with the company during this period of rapid expansion – it is therefore important that the ideal candidate has strong ‘hands on’ technical and interpersonal skills. This position would suit someone who is keen to help and support a developing Service Department.



Key responsibilities and accountabilities:



Assess and repair machines as required



Diagnose problems and repair machines to ensure an acceptable level of future breakdown and identify potential problem areas



Maintain a full understanding of company products/machines



Complete paperwork and logging of calls via the remote “real – time” system as required



Ensure parts are ordered and fitted as necessary



Ensure all in-warranty parts are processed/returned in a timely manner



Deliver outstanding service to all Caffeine clients in keeping with our ethics, values and brand



Look for ways of improving efficiency and reducing costs



Answer customer enquiries in a polite and friendly manner



Identify opportunities for further sales within Caffeine’s existing clients and pass on potential leads for new clients



Work closely with the Service/Technical Manager to continually evolve and develop the business



Bring to the attention of your line manager any issues or problems that may affect your work/working environment



Health and safety policy and standards are adhered to



Person Specification:



Key Competencies



Essential



Desirable



Experience



Experience working in a field-based coffee



engineer’s role



Ideally experience of fixing a wide range of commercial coffee machines – including traditional espresso (Conti/Gaggia), coffee brewers, hot water boilers, bean to cup (Schaerer) machines and coffee grinders



Knowledge



A genuine passion and interest for coffee and coffee equipment



Skills and ability



Working well under pressure and in a fast-paced environment



Excellent time management skills and the ability to prioritise and manage the needs of customers.



Ability to perform regular boiler inspections and water filter changes



A professional approach with good communication skills



Excellent customer service skills Confident IT and computer skills A full UK driving license



Proof of the right to work in the UK



Attitude



Energetic and Dynamic, a great communicator and a good sense of organisation.



A team player who works with and supports colleagues