Field Service Engineer

We are seeking a Field Service Engineer to support customers who utilize advanced industrial packaging machinery such as VFFS and HFFS Baggers, check-weighing systems, x-ray/metal detection, and inline conveyors. This individual will serve as the frontline contact for service and support—ensuring machine uptime, resolving issues, and strengthening customer relationships.

You’ll travel approximately 50–60% of the time to client sites across the U.S., responding to service calls, performing installations, and completing maintenance work. You’ll also have the opportunity to earn commissions by recommending and installing upgraded parts or services.

Key Responsibilities:

• Travel to customer sites to provide setup, programming, and F.A.T. support for new installations
• Respond to service calls and maintenance requests in a timely and professional manner
• Program and integrate systems such as:
  • VFFS / HFFS Baggers
  • Metal Detection / X-Ray
  • Weighing & Print Systems
  • Inline Conveyor Systems
• Conduct troubleshooting, system overhauls, and repair work on existing equipment
• Maintain detailed records of service activity, expenses, and customer interaction
• Recommend parts or service upgrades and earn 1% commission on successful implementation
• Ensure all travel-related logistics are coordinated with the internal travel assistant

Travel Perks:

• $50/day per diem in cash for meals and incidentals
• Flights typically depart from South Bend, offering easy access
• Flexible flight scheduling—you choose to return quickly or enjoy a slower pace
• Internal travel assistant handles bookings and itinerary changes
• Strong company policy to avoid weekend travel when possible

Benefits & Perks:

• Comprehensive company benefits (details to be provided)
• Company truck provided for site visits
• Profit-sharing opportunities
• Career growth within a highly respected industrial automation firm
• High-impact role where engineers build lasting relationships with clients

✅ Must-Have Qualifications:

• 3+ years of hands-on experience working with automated industrial packaging equipment
• Ability and willingness to travel 50–60% of the time
• Strong troubleshooting skills with electromechanical systems

• Experience in:
  • Setup, tuning, and logic programming
  • System diagnostics and repairs
  • Customer service support on complex equipment
• Strong organizational skills for documentation, reporting, and invoicing
• Team-oriented, proactive, and comfortable engaging with customers onsite

RLSPG02

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