Field Service Coordinator - Dispatcher
Job DescriptionJob Description
Looking for someone who can handle the rapid fire of incoming service calls while juggling dispatch for a crew of field service technicians? This position is for someone who enjoys getting thrown curve balls and mixing in emergency service to your perfectly mapped dispatch. If you like a fast pace and are able to think on your feet, then apply today! Are you up to the challenge!
Responsible for managing Service Technicians assigned, service processes including receiving and posting all incoming service requests received by call, email or App and request necessary parts needed for completion from Purchasing for successful dispatching. Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. This position reports to the Service Manager and is cross trained with Service Technicians utilizing ServiceTitan.
KEY RESPONSIBILITIES:
· Receive and post service calls into Dispatch platform for proper assignment.
· Create daily dispatch for assigned Service Technicians with route optimization.
· Adjust daily dispatch according to daily incoming 911 calls.
· Communicate ETA to customer and follow-up on completed calls.
· Enter and Maintain customer contact information in ServiceTitan Dispatch platform.
· Assists techs with identifying part numbers for repair and invoicing.
· Audit technician completed calls for completion detail and approve for invoicing.
· Manage the warranty process for Service Department.
· Assist Sales with creating quotes when needed.
· Order, track and communicate ETA for parts for Service jobs to technicians and customer.
· Work with Procurement and Inventory to pull parts for dispatch.
· Ensure all parts breakdowns are posted in ServiceTitan and remain current for Tech
· Input equipment detail and shop drawing for each customer in ServiceTitan.
· Managed Care: process paperwork and submit according to each Vendor submission guidelines.
· Manage other tasks assigned by Service Manager.
Requirements and Qualifications
- ServiceTitan Dispatcher Experience
- Ability to clearly communicate both written and verbally.
- Successful work experience as a Field Service Dispatcher.
- Outstanding decision-making skills and analytical ability.
- Knowledge of Service Dispatching software.
- Solid knowledge of ServiceTitan software .
- Ability to troubleshoot.
- Ability to change course of direction to take care of immediate issues.
- Excellent computer skills (Excel, Microsoft Word, Microsoft Office)
- Excellent, mature leadership capabilities.
Compensation:
•Salary Range - Based on Experience
• Review after 90 days with possible pay increase
*We are a drug free workplace and a pre-employment drug screening is mandatory*
If you have a passion for people, a desire to reach your potential and interest in becoming part of a team that serves something bigger, then we're looking for you!
Employee Package Includes:
•Start earning Paid Vacation and (9) Paid Holidays from Day 1
•Health Insurance with 50% company contribution toward selected coverage including family plans. Multiple plans through Blue Cross
•$100K Life Insurance paid 100% by company for employee
•Short-Term and Long-Term paid 100% by company
•Phone Allowance
Voluntary benefits offered at employee's expense
•Dental
•Vision
•Additional Life Insurance for employee and family
•Employee Assistance Program
•Many other optional benefit plans available
All benefits have a 30-day waiting period
401K with company match up to 4% of employee contribution with eligibility after 1 year of employment.
Our goal is to provide equipment solutions to the Fixed Operations challenges of today!
Company DescriptionA mid-size company that has seen continued growth and recognized as a leader in our industry.Company DescriptionA mid-size company that has seen continued growth and recognized as a leader in our industry.