Field Service Controller in Kettering

Job Description

Hydraquip is the UK’s largest independent Hose & Hydraulics company, built on the skill and commitment of our employees. Our continued growth means investment in training, career progression, and recognition for quality work.

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Why join Hydraquip?

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• Competitive salary

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• 20 days holiday + bank holidays, increasing with service, with the option to purchase up to 5 additional days each year

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• Company pension, wellbeing support & access to a wide‑ranging employee benefits & rewards platform, including a paid volunteering day, Refer‑a‑Friend bonus and Cycle to Work scheme

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• Full training and ongoing development provided

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Role and Responsibilities:

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As a Field Service Controller, you will play a key role in ensuring our customers receive a fast and efficient breakdown response service. Working in a fast-paced environment, you will coordinate engineer callouts, manage customer updates and support the day-to-day operations of the Kettering region.

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• Receive and prioritise breakdown calls.

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• Allocate jobs to field-based engineers using our scheduling systems.

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• Provide customers with regular, accurate updates and ETAs.

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• Act as the first point of contact for engineers throughout the day.

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• Monitor job progress and react quickly to changing priorities.

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• Maintain accurate records and provide updates to the Regional Manager.

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• Deliver excellent customer service while managing multiple tasks.

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What we’re looking for

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Essential experience

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• Previous experience in a planning, scheduling, dispatch, coordinating or customer service role.

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• Strong organisational skills and the ability to prioritise a busy workload.

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• Excellent communication skills and a professional telephone manner.

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• Ability to remain calm under pressure and adapt to changing demands.

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• Good IT skills and confidence using multiple systems.

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Desirable experience

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• Experience coordinating mobile engineers, drivers, or field-based teams.

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• Knowledge of the local Kettering and surrounding areas.

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• Experience working within a reactive service or breakdown environment.

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If you’re looking for a company that values good work and invests in its employees, apply now.