Field Service and Installation Technician

Field Service and Installation Technician



Location: Field Based/Ascot



Salary: Competitive



Hours: Monday to Friday, 9am-5:30pm



This field-based role is focused on the professional installation, servicing, and support of hardware solutions, ensuring a seamless and positive experience for customers. The ideal candidate will be confident, proactive, and driven to deliver high standards in both service and customer satisfaction.



This is a remote role with frequent travel to client sites across the UK. Attendance at the head office (Ascot area) is required for training, meetings, and business needs. A clean, valid driving license is essential.



Key Responsibilities



Deliver on-site technical support, efficient installations, and hardware repairs



Complete thorough documentation of all service visits including time, parts used, expenses, and corrective actions



Fulfill assigned service projects across the UK



Collaborate with the Customer Enrichment Manager on assigned projects and services



Maintain up-to-date technical knowledge, including technical bulletins and maintenance reports



Submit monthly QA reports



Conduct PAT testing (if qualified)



Maintain readiness and functionality of loan stock equipment



Provide office-based technical support cover during staff absences



Troubleshoot collaboratively with colleagues when required



Support equipment setup and breakdown for trade shows and events



Propose service and hardware improvement ideas as part of a team contribution



Ensure responsible handling of internal and customer data in line with GDPR



Operate in accordance with company values, policies, and procedures



Perform any additional reasonable duties required at this job level



Skills, Knowledge, and Experience



Proven experience in a similar hardware installation and service role



Technical knowledge of monitors and PCs; familiarity with Windows OS



Experience with CRM systems (Microsoft Dynamics CRM beneficial)



Strong attention to detail, numeracy, and documentation skills



Ability to stay calm under pressure and meet deadlines



Organised and adaptable with good time management



Independent, self-motivated, and proactive



Strong communication and relationship-building skills



Customer-first mindset with a solution-oriented approach



Understanding of GDPR and data protection best practices