Field IT Support Engineer

Job DescriptionJob Description

Field IT Support Engineer

Location: Channelview, TX

Employment Type: Full-Time, In-person

Timing: Immediate

Position Summary

Gemma Power Systems is seeking a full-time, hands-on IT Support Engineer who is self-motivated and driven to support the deployment, maintenance, and troubleshooting of critical network infrastructure and IT systems across active construction sites in Texas. As the primary technical resource in the field, you will ensure reliable connectivity, optimal hardware performance, and responsive end-user support across multiple project locations. This role blends in-depth networking expertise with practical, on-site IT support.

Position Overview

Our IT team is committed to enabling seamless operations by supporting, implementing, and enhancing core business functions both in the field and at Gemma’s home office. We are looking for a problem-solver who thrives in fast-paced environments, takes the initiative, and leads by example through strong technical knowledge and a service-oriented mindset.

Job Responsibilities

• Act as the primary IT contact for field staff, managing tickets & resolving incidents in a timely manner.
• Support user devices via Azure Intune, resolving issues related to Windows devices, software, and Microsoft 365 applications (Teams, Outlook, etc.)
• Set up, maintain, and troubleshoot wired & wireless connectivity at job sites.
• Deploy & support network infrastructure—including routers, switches, access points, firewalls, and mobile network hardware—throughout all phases of site mobilization.
• Handle cabling, field installations, equipment upgrades, and on-site evaluations of network layout and performance.
• Collaborate with IT teams and third-party vendors for escalated issues and infrastructure improvements.
• Set up & configure network printers in construction trailers, ensuring proper connectivity, driver installation, and user access across local and cloud environments.
• Maintain accurate documentation, network diagrams, and inventory records for all job site IT assets & configurations.
• Enforce IT & physical security standards at all project sites.

The above job responsibilities are intended to describe the general nature and level of work performed by individuals assigned to this position. The above list is not intended to be an exhaustive list of responsibilities, duties and skills required.

Education and Experience Requirements

• Degree in Information Technology or a related field is but not required.
• 2-3+ years of previous experience in an IT helpdesk or IT support role.
• Experience supporting & maintaining network infrastructure and other IT functions in construction, industrial, or field service environments.
• Experience with IT ticketing systems and asset management platforms is .
• Relevant industry certifications such as ITIL and Cisco Meraki are also a plus.
• Possesses a strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPNs, VLANs, routing, and switching.
• Hands-on experience with Cisco, Cisco Meraki, and/or Ubiquiti networking equipment.
• Familiarity with layer 2 and layer 3 fiber.
• Familiarity with Microsoft 365, Azure Active Directory, and Intune device management.
• Effective communication, time management, and independent problem-solving skills.
• Must possess excellent verbal and written communication skills.
• Strong organizational skills with a high attention to detail.
• Strong interpersonal skills and ability to work well within a team.
• Punctual and reliable with a commitment to daily attendance.
• Ability to maintain confidentiality of sensitive company information.
• Must be self-driven and adaptable.

Physical Demands and Work Environment

• Must be comfortable with frequently standing and moving around a heavy construction environment.
• Will occasionally need to move boxes & equipment weighing up to 40 pounds.
• May require work in confined or elevated spaces, including occasional ladder use to service equipment.
• Exposure to loud noise, varying weather conditions, and rugged or uneven environments, including extreme heat or cold.
• Must wear steel-toe work boots or equivalent, along with Personal Protective Equipment (PPE) when on-site.
• Willing to travel between project sites and/or relocate, with occasional overnight travel or temporary assignments based on project needs.
• Must possess a valid driver’s license and reliable transportation.

Gemma Benefits

• Paid Time Off
• Comprehensive Nationwide Health and Welfare Benefits
• Company Sponsored Events
• Financial Planning and Savings Resources
• 401k Retirement Savings Plan
• Paid Holidays
• Work Life Balance

About Gemma Power Systems:

Gemma Power Systems, a wholly owned subsidiary of Argan Inc. (NYSE: AGX), is a leading Engineering, Procurement and Construction (EPC) company providing innovative solutions for the power, renewable and industrial industry. Our wide-ranging and comprehensive experience comprises more than 15 GW installed capacity including state-of-the-art combined cycle and simple cycle gas turbine plants, biomass projects, solar facilities, wind farms, biofuel plants, industrial and environmental facilities spanning the continental United States.

Additional information about Gemma Power Systems can be found at www.gemmapower.com.

Gemma Power Systems is an equal opportunity employer. Employment and promotional opportunities are based upon individual capabilities and qualifications without regard to , , , , , , , , , , genetic information, veteran status, or any other protected classification as established under federal, state, or local law.