Field Engineer (East Coast)

Job DescriptionJob Description

Sonendo, Inc. is a medical technology company with a unique mission to lead the transformation of dentistry through Sound Science®. We are currently building a high-performance team with a passion for creativity and innovation that is committed to collaboration and integrity. We believe our success is based on developing disruptive technologies, and we strive to achieve excellence in our products and services by attracting energetic, entrepreneurial individuals who are committed to this vision.

Location: Charlotte, NC; Atlanta, GA; Baltimore, MD; New York

Essential Duties and Responsibilities:

As a member of the Field Engineering team, this innovative and results-oriented individual is primarily responsible for diagnosing system issues and servicing Sonendo’s GentleWave® Endodontic Treatment System in the field. This role requires critical thinking and analysis to independently resolve customer issues.

• The Field Engineer will rely on specialized training and technical knowledge to analyze, diagnose, and resolve customer issues based on each customer’s unique system needs.
• Serve as a key liaison facilitating two-way communication between field personnel, third-party service providers, practicing Endodontists, and Sonendo’s internal Product Development and Advanced Manufacturing Engineering teams.
• Undergo specialized training and draw on prior experience and education in electronics, pneumatics, and high-pressure fluid systems to effectively resolve console issues in the field. Must adapt to evolving support models.
• Demonstrate proficiency in performing preventive maintenance (PM), analyzing console errors, and resolving system issues within defined timeframes following in-house training.
• Perform PMs and field updates within the assigned territory.
• Respond promptly to unscheduled service calls and communicate action plans and timelines to customers.
• Maintain compliance with Quality System procedures and company policies.
• Support the development, delivery, and ongoing updates of training materials for field, in-house, and third-party personnel.
• Consult with customers to resolve issues and provide technical guidance.
• Conduct in-service care and maintenance training for customers as needed or as directed by management.
• Build and maintain relationships with Sales Representatives and assist with system installations when requested.
• Identify and communicate areas for product improvement to management and internal teams.
• Prepare and document service bulletins as required or requested by management.
• Submit required documentation on the next designated administrative day, or by EOB Friday if the workweek includes visits across multiple states.
• This position entails significant travel of up to 90%–95%, including flexibility for last-minute flights to accommodate customer requirements.

Education and/or Work Experience Requirements:

• Associate degree required, or equivalent specialized technical training or certification. Must demonstrate aptitude in electro-mechanical and electronics troubleshooting with an understanding of related theories.
• Minimum of 5 years of relevant work experience.
• Strong verbal and written communication skills with the ability to effectively interact with internal and external stakeholders.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work under pressure, meet deadlines, and maintain a positive, customer-focused attitude.
• Capable of working independently and executing tasks with minimal supervision, within established guidelines and procedures.

Physical Requirements:

• Ability to safely and successfully perform essential job functions consistent with ADA, FMLA, and other applicable standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA, and other applicable standards.
• Must be able to safely move up to 50 lbs.
• Ability to communicate information clearly and exchange accurate information in work settings.
• Must be able to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Ability to observe details at close range (within a few feet).
• Ability to travel by car, plane, etc.
• Must have a valid driver’s license and be willing and able to travel up to 90%–95%, including overnight travel locally, regionally, and nationally.

Compensation: We pay competitively. Base salary range is $90,000 - $110,000. Other paid compensation and benefits may be available.

Additional Information:

Sonendo offers a competitive benefits package and a collaborative, motivating work environment where you will be encouraged to innovate continuously; This is a place where you will be encouraged to actively participate, and your ideas can have a direct impact on the success of the organization. If you are interested in applying for this position, please apply online.

No recruiters, please.

Sonendo, Inc. is an Equal Opportunity Employer